NETELLER Problem.

DontAskWh

DontAskWh

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Hello.
I have 450$ on my neteller account , but they disabled my account , and they said you need to verify your account , and I already send them a lot of times my documents , but they didn't accept the documents , and they didn't answer on my emails.
I want to ask if someone can help , and to explain to me how to verify the account step by step , because the last email I recived from them was "Unfortunately, the image of you holding your ID document you submitted does not meet our requirements due to the below reason.

You have not submitted an image of your face when verifying your identity. Please ensure that you provide both an image of your face and an image of the front of your document.

To re enable your account, please submit a new image of you holding your ID document."

Thanks! I hope someone can help me on this situation.
 
Pokerguy6666

Pokerguy6666

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I am not sure what your problem is. Did you send them a selfie holding your id (a picture of you holding your id close to your face)?
 
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Muzyka1996

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I didn't had problems with confirmation a few month ago.
Sent scan Ukrainian passport and waiting ~2 days.
 
DontAskWh

DontAskWh

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Well. I send them all my documents , but they still didn't active my account , and I really didn't understand what is the reason , and why they didn't accept my documents.
 
K

kapobar

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I verifed account again before 10 days,u must to make picture with front camera of ur laptop or tablet like i do on there site ,both side id and third picture of yourself.And they verifed me for only 5 minutes
 
DontAskWh

DontAskWh

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Well. I want to ask if someone know how to active it ? and I want to understand step by step.
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rohankamble9

rohankamble9

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just call the neteller support ask them specifically what they require and how much time will it take to sort it out....
 
DontAskWh

DontAskWh

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just call the neteller support ask them specifically what they require and how much time will it take to sort it out....
I already fixed the problem ;) anyway Thanks to everyone who tried to help me!
 
sergik1992

sergik1992

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I didn't had problems with confirmation a few month ago.
Sent scan Ukrainian passport and waiting ~2 days.

Which bank do you use to withdraw money from neteller?
 
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sryImPro

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I was asked to verify my indentity twice in short period of time so i decided to give those guys a call because waiting for a couple of relpys can take a couple of days. i suggest you do the same, call Neteller and explain the exact situation, it's much more easier and effective
 
Kruel7y

Kruel7y

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Hello.
I have 450$ on my neteller account , but they disabled my account , and they said you need to verify your account , and I already send them a lot of times my documents , but they didn't accept the documents , and they didn't answer on my emails.
I want to ask if someone can help , and to explain to me how to verify the account step by step , because the last email I recived from them was "Unfortunately, the image of you holding your ID document you submitted does not meet our requirements due to the below reason.

You have not submitted an image of your face when verifying your identity. Please ensure that you provide both an image of your face and an image of the front of your document.

To re enable your account, please submit a new image of you holding your ID document."

Thanks! I hope someone can help me on this situation.
Never use neteller. This is ridiculous. I had the same problem. And they stop sending me email and disabled my account. Their office doesn't exist in my country. I can't do anything.
 
Alucard

Alucard

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I also have the same problem. I cannot verify no matter how many times I sent the selfie.
How did you resolve this?
 
AlayneBarros

AlayneBarros

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Do what they ask of you, send a photo of a well updated document and legalize as soon as possible so you do not lose your money, I have an account there, I gave everything right and I always move it, I make deposits and transfers.
 
G

gagagang

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I verifed account again before 10 days
 
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