DontAskWh
Visionary
Silver Level
Hello.
I have 450$ on my neteller account , but they disabled my account , and they said you need to verify your account , and I already send them a lot of times my documents , but they didn't accept the documents , and they didn't answer on my emails.
I want to ask if someone can help , and to explain to me how to verify the account step by step , because the last email I recived from them was "Unfortunately, the image of you holding your ID document you submitted does not meet our requirements due to the below reason.
You have not submitted an image of your face when verifying your identity. Please ensure that you provide both an image of your face and an image of the front of your document.
To re enable your account, please submit a new image of you holding your ID document."
Thanks! I hope someone can help me on this situation.
I have 450$ on my neteller account , but they disabled my account , and they said you need to verify your account , and I already send them a lot of times my documents , but they didn't accept the documents , and they didn't answer on my emails.
I want to ask if someone can help , and to explain to me how to verify the account step by step , because the last email I recived from them was "Unfortunately, the image of you holding your ID document you submitted does not meet our requirements due to the below reason.
You have not submitted an image of your face when verifying your identity. Please ensure that you provide both an image of your face and an image of the front of your document.
To re enable your account, please submit a new image of you holding your ID document."
Thanks! I hope someone can help me on this situation.