Lock WU withdrawal issues

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BiWinning

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Has anyone had issues withdrawing from Lock with Western Union? I made a withdrawal request for about $200 a couple of weeks ago. Last week, I received an email with the MTCN but under the sender information, it just said "TO BE DEFINED, Nicaragua." I can't withdraw my money without the sender's name so I'm not sure why it hasn't been given to me. I emailed support a few days ago and am currently waiting for a response. Do they normally wait after sending the MTCN to give this information?
 
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BiWinning

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Update: I received an email from Lock support yesterday with the missing information, there was some mistake they or WU had made that kept me from getting the info. I picked up the money at WU today with no issues.
 
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blackknite123

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haha aight word. i was about to say that ive withdrawn from Lock a couple of times now and ive had no problems. theyre support is pretty good...im glad you got it figured out ok playa
 
n8leagr8

n8leagr8

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Hey blackknight123, how long did you have to wait after requesting a withdrawal until you received notice it could be picked up? Anyone else? I've waited over a week, sent multiple emails, and yet no word on any progress.

Getting annoyed. :hmpf:
 
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tim1717

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Biwinning

Did they charge you 10% as a fee for the withdrawal. Thank You.
 
dmorris68

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Hey blackknight123, how long did you have to wait after requesting a withdrawal until you received notice it could be picked up? Anyone else? I've waited over a week, sent multiple emails, and yet no word on any progress.

Getting annoyed. :hmpf:
Average is around 2-3 weeks, so you've got some time left. Some outliers notwithstanding, they've been pretty consistent lately with WU.

Did they charge you 10% as a fee for the withdrawal. Thank You.
Yes, but you get one per month reimbursed back into your account.
 
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Carpet Gary

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Requested a $500 redemption from Lock Poker on 9-18-12 by Western Union. They told me it would be 7 to 10 working days. Since I had not heard from them, I emailed them today. Did not get a satisfactory response and I am starting to believe this another "Full Tilt" debacle. Deposits with my debit credit card are immediate, but it takes weeks to send money by Western Union? I love playing online in the privacy of my own home, but I will not deposit again with this site.
 
dmorris68

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Requested a $500 redemption from Lock Poker on 9-18-12 by Western Union. They told me it would be 7 to 10 working days. Since I had not heard from them, I emailed them today. Did not get a satisfactory response and I am starting to believe this another "Full Tilt" debacle. Deposits with my debit credit card are immediate, but it takes weeks to send money by Western Union? I love playing online in the privacy of my own home, but I will not deposit again with this site.

LOL @ another "Full Tilt Debacle." The sky isn't falling -- if you look around, US payments are all over the place.

Today is 2 weeks exactly from your withdrawal request, which is 10 business days. Average times have run 2-3 weeks, so you're still well within the norm. When it doesn't show after 4 weeks, then you'll have a reason to gripe, but honestly this is as good as you're going to get at most US-facing sites.

Oh, and also LOL at implying speed of withdrawal should be comparable to deposits. Doesn't work that way. For one, nearly all withdrawals must be reviewed for fraud purposes, then they have to be submitted to 3rd party payment processors who are on their own schedules, totally outside of the poker site's control. And those are very few and far between in the US, so there really isn't anything they can do about it. Seriously, if you took a moment to actually learn a bit about the operational aspects of a US-facing online poker business, you'd be pretty impressed with what you've got.
 
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Carpet Gary

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DMorris: Thanks for taking the time to respond to my post.
It is now two weeks later( four weeks plus from the original transfer instruction) and still no news on the requested Western Union transfer although there have been numerous emails back and forth.
How is it that someone or some company performing a paid service for you is completely beyond your control? That part of your post is puzzling.
 
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I will say I withdrew by check it took a little over 2 months ( I expected that) and it was fine. A friend of mine did WU right after and it took 3-4 weeks and he got his money no problem.
I am sure Lock withdrawals are fine, as long as you are patient.
 
dmorris68

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It is now two weeks later( four weeks plus from the original transfer instruction) and still no news on the requested Western Union transfer although there have been numerous emails back and forth.
Have you contacted a Lock rep outside of email? Like I've said to others, go to the Lock forum on 2+2. There are threads dedicated to cashout status where people post their timelines and discuss their experiences. There you can gauge how long current payouts are taking on average. If WU is up to 4+ weeks now it will be evident. If most are still reporting 2-3 week WU turnaround, then obviously something went awry with yours and you should ask Shane or Eric (Rizen) to check into it for you. What you will find are a lot of "inexperienced" cashers who think they're being scammed after not getting paid for a week, but what you won't find are dozens of people demonstrating that they've never received their money after a considerable wait. Point being you WILL get paid, but you cannot expect any sort of timeframe comparable to the heyday of online poker pre-UIGEA and pre-BF.

Email support sucks. It sucks on virtually every site, and you'll seldom get anywhere with it. Go seek out a forum rep somewhere, and in Lock's case that's at 2+2.

I'm also assuming that you're monitoring your cashout history on the cashier site? Because if you're expecting email communications to tell you how things are being processed, you won't get them. Some payment processors will generate emails while most won't. I think out of the half dozen or so Lock withdrawals I made, I might have gotten email updates with one of them.

How is it that someone or some company performing a paid service for you is completely beyond your control? That part of your post is puzzling.
Think about it for a moment and it makes perfect sense. They're essentially working in a black market, where traditional rules of service level agreements don't really apply.

Lock doesn't put the money directly into your hands. Their payment processor doesn't even put the money directly into your hands.

In case a reminder is necessary, banks and payment processors are prohibited by Federal Law (UIGEA) to process online gambling transactions (well, in light of recent DOJ and Court decisions we can debate that, but until specific legislation exempts it that's what financial institutions are operating under). So the only processors you're going to get are those that can be fooled into thinking your business is something else (which doesn't take them long to figure out) or shady ones that know they're breaking the law and thus tend to be untrustworthy and/or unreliable. In Lock's case, and likely other sites as well, they deal with a "top level" processor, typically not based in the US, which themselves farm out the transactions to a group of US processors that are in a constant state of flux. These levels of indirection are designed to help shield the poker site from the end processor, but a consequence of that is it makes the process slow and highly variable.

Many processors have just run off and stolen the sites' funds, and it's not like the site has any legal recourse -- think back to the FTP situation where their mismanagement shortfall was exacerbated by one processor that stole $42M of player funds from them. There is a regular churn and turnover of payment processors because of these reasons, which also causes the widely varying cashout times. Often a transaction starts out down one path before failing for any number of reasons and being restarted down a different path. You and I can request the exact same cashout at the exact same moment and have two completely different experiences based on the route our cashouts take. Just look at the forum complaints of those who see requests made after theirs getting paid before theirs and asking why they aren't paid in order. The fact is the site has no control over this. It doesn't follow the conventional rule of "if I don't like your level of service, I take my business elsewhere." They're constantly taking their business elsewhere and facing the same problems. There is no other choice if they want to keep servicing US customers, and this is also the reason so many sites are leaving the US market. Therefore you as a US player have to accept that if you're going to continue to play.

To be clear, I'm not being a Lock apologist (or any site). I'm just explaining the climate that's ultimately responsible for these levels of support. Sometimes sites get clever and figure out ways to short-circuit the process and speed things up for awhile, but it's always a temporary process. Lock has had the reputation for being both the fastest and the slowest of the post-BF cashouts. Before Lock took over the Cake network, there were people waiting SIX MONTHS for Cake cashouts who were ecstatic that Lock was stepping in. All US facing poker sites are facing these problems, so again as a US player you have to suck it up and accept it, move to a different country, or go play live.
 
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Carpet Gary

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Lock Poker-WU withdrawal

Received my money. It took about 6 weeks. Some things I learned:
1) Lock does not notify you when the WU money is ready for pick up.
2) The Western Union Web Site tracer did not recognize the 10 digit transfer number. Finally, I went to a WU agent office and they processed the number and name & address of the sender right away, then cut me a check. :party:
 
dmorris68

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Received my money. It took about 6 weeks.
With WU??? Is that because you didn't know it was ready? I've never had, or heard of, a Lock WU taking longer than 4 weeks, and it's usually less. The longest mine took was 15 days from request until I had the MTCN#.

1) Lock does not notify you when the WU money is ready for pick up.
No they don't, it's up to you to monitor your history. The name/address will hit your history first, then the MTCN# will follow within 1-4 days usually.
 
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PoopFlinger

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WU on lock is taking about 4-5 weeks. when you request WU, it will take about 2 weeks to be declined. this is okay. a couple days later, it will be approved. then they will provide you with the sender name, but won't give you the control number. wait a couple days more and the control number will pop up in your 'history' tab. i've heard lock emails you when the control number is ready. i have also heard they don't. just keep checking your 'history' tab.
 
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