T
TonySoprano
Rising Star
Bronze Level
Hello,
I started playing on Lock in early June. No problems depositing at all. I was fortunately to turn my initial $400 into over 7K since then, mostly through MTT's.
Lock's administration page says:
--------------------------------------------------------------------------
"How long will withdrawals take to process?
E-wallet withdrawals are generally processed within 48 hours and Check withdrawals are processed on Monday and Thursday each week."
--------------------------------------------------------------------------
I live in canada, and I had my verification documents completed and accepted several weeks ago.
On July 18th, I submitted a payout request via an e-wallet method accepted by Lock. On August 2nd, I received an email from Lock saying my payout request had been processed. This was 10 business days from the date of the initial request not the 48 hours claimed by Lock Poker on their site.
So, despite the delay, I was glad to receive the notification that my payout request had been processed. However to my surprise, "processed" doesn't mean any funds have been transferred. It is now 8 days later and no funds have been transferred to my e-wallet account. I have emailed support and I get an canned response each time with the same email response only a different name on the bottom:
-------------------------------------------------------------------------
Thank you for your email.
I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support.
Thanks in advance for your patience.
Kind Regards,
Richard
---
CSR, Lock Support
http://www.lockpoker.eu
http://www.lockcasino.eu
--------------------------------------------------------------------------
The Cashier department simply doesn't respond to emails period! I still don't have any idea why my funds haven't been transferred yet or any estimate how much longer if ever that it will take to happen.
Anyone out there successfully cashout from Lock using an e-wallet method and if so, how long did it take from start to finish and from after being notified that the request had been processed.
I would like to continue playing there but won't do so, until this payout is sucessfully completed.
Real easy to deposit - Withdrawing....not so much.
Cheers!
I started playing on Lock in early June. No problems depositing at all. I was fortunately to turn my initial $400 into over 7K since then, mostly through MTT's.
Lock's administration page says:
--------------------------------------------------------------------------
"How long will withdrawals take to process?
E-wallet withdrawals are generally processed within 48 hours and Check withdrawals are processed on Monday and Thursday each week."
--------------------------------------------------------------------------
I live in canada, and I had my verification documents completed and accepted several weeks ago.
On July 18th, I submitted a payout request via an e-wallet method accepted by Lock. On August 2nd, I received an email from Lock saying my payout request had been processed. This was 10 business days from the date of the initial request not the 48 hours claimed by Lock Poker on their site.
So, despite the delay, I was glad to receive the notification that my payout request had been processed. However to my surprise, "processed" doesn't mean any funds have been transferred. It is now 8 days later and no funds have been transferred to my e-wallet account. I have emailed support and I get an canned response each time with the same email response only a different name on the bottom:
-------------------------------------------------------------------------
Thank you for your email.
I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support.
Thanks in advance for your patience.
Kind Regards,
Richard
---
CSR, Lock Support
http://www.lockpoker.eu
http://www.lockcasino.eu
--------------------------------------------------------------------------
The Cashier department simply doesn't respond to emails period! I still don't have any idea why my funds haven't been transferred yet or any estimate how much longer if ever that it will take to happen.
Anyone out there successfully cashout from Lock using an e-wallet method and if so, how long did it take from start to finish and from after being notified that the request had been processed.
I would like to continue playing there but won't do so, until this payout is sucessfully completed.
Real easy to deposit - Withdrawing....not so much.
Cheers!