I requested a check over a month ago, received the check in a couple weeks and deposited it into my bank, pointing out to the teller that it was a Canadian check (I am in the US).
The teller said it was no problem.
A week later, the funds were pulled from my bank account (on a Friday afternoon and they closed until Monday). I sent an e-mail to Ignition, and got a phone call in a few hours. The representative assured me the check was good, etc, and that likely the issue was with my financial institution, to let them know the reasoning after I'd had a chance to speak with my bank, but that Ignition would re-issue a bitcoin withdrawal and personally walk me through the process of converting that to US dollars.
The following Monday, a letter arrived from my bank: they cannot process a foreign check. I e-mailed Ignition, they asked for pictures of the check and the letter, which I then sent. Their auto-response was:
"We've forwarded your attachment to our Withdrawals Team for further review. This process takes approximately 24-48 hours to be completed and updates will be sent to your account messages and registered email address.
Additionally, give us a call at 1-855-370-0600 so we can assist you with using the Bitcoin withdrawal method."
That was 4 days ago, so today I e-mailed them again. They got right back to me, saying they had issued a stop payment on the check two days ago, that it would take 10-15 days to process that, and that there would be a $40 fee incurred.
I advised that if they were now going to take another 2 weeks AND charge me $40 AND I still wouldn't have access to any of the funds not to bother, that I could mail the check to a friend in
canada and have him cash the check and mail me the money quicker and cheaper than their process.
Either way, I'm done with Ignition, and can only recommend likewise.