HUGE Full Tilt Poker Quick Deposit Problem
I opened a FT account in September 2010 and used quick deposit as my method for depositing, it just came out and offered a $50 bonus I think. Over the course of 4-5 weeks I deposited four or five times to FT, successfully. That was back in Sept/Oct, and the amounts have still not been debited from my account.
It causes me enormous stress to have this "debt" to FT hanging over me and it keeps reminding me of the money that I lost. I haven't played FT, or poker since. Throughout December, January and February I emailed FT every day asking them for any resolution, or anything at all that they can do for me and nothing, I would just get a generic email like the one below, every time. Saying there was nothing they can do for me. I offered to pay in cash, check, money transfer and they declined. Then, in Feb/Mar, they just stopped replying to me, I must have sent them 15 emails without response.
Does anyone have a similar experience, or advice?
Thank you for emailing Full Tilt Poker
We understand your concern and bring our repeated apologies for the delay, however, we are still not in a position to provide any update on the subject. Once we have arranged for the pending transactions to be processed we will contact you to notify of the processing timelines. At this point we cannot accept a direct repayment or settle the charges manually.
We are working as a priority with our third party processor to resolve this delay and will contact you in advance of this transaction being processed.
Thank you for your patience. If there's anything else we can do for you, please feel free to email us.