Thanks for taking the time to send us your documents to certify your poker account.
The size of the attachment you are sending might be exceeding the maximum allowance of our system. Here are some suggestions that will help you resend the files so that they successfully reach us:
- Check the file size by right clicking on the file name and selecting properties. From here you can confirm the size of your document. Please verify your file is no larger than 9MB. If you are sending multiple documents in one email make sure they don't add up to more than 5MB
- Send your documents in separate emails, this will help you keep the total file sizes under 5MB
- Take pictures with lower resolution of your documents. Alternatively, you can convert your files to png, jpeg or jpg formats which are normally smaller in size. To convert an image, open and click on the "Save As" option. You will have the option to edit the document's name and below that you will find a drop down menu with different formats to select from.
- Make scans smaller. Set your scanner to scan for a fax or set the DPI to a maximum of 150.
We hope these tips can help you adjust the size of your documents so that we can complete the certification process. If your need further assistance or you have any questions regarding this process, please access our live chat, contact us at 1-877-314-4195 or contact me by PM.
You can also check on this ACR thread in regards ACR cashouts and feedback https://www.cardschat.com/f54/acr-cashout-272470/