Full Tilt: Withdrawal fiasco

ManicLombax

ManicLombax

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I'm having a lot of trouble with Full Tilt as well (I'm in the US). I made a withdrawal from Stars a couple of months ago, got my ACH credit in my bank account in 3 days. I requested an ACH withdrawal from Full Tilt on October 25, and still don't have it. Here's the saga:

10/25: I request withdrawl from FTP.

11/1: I get an email saying my account has been "suspended" pending ID verification. They need a copy of my drivers license, bank statement and utility bill. Fine. Annoying as hell that they want this now, when they had no trouble taking money OUT of my account without any proof of who I was. I send them the documents imediately.

11/3: I get another email saying my fund request has been "declined". I send more email asking very politely basically "wtf?"

11/6: After much back and forth with the "cashier" support, where they claim to be "experiencing high volume" and they need to "research" the issue, the money mysteriously shows up back in my FTP account. I send more mail to support, and initiate another withdrawal.

11/8: Receive email that my withdrawal request has been "approved". Yay, progress?

11/16: Receive email saying that due to an "issue" with one of their "third party processors" the withdrawal cannot be processed at this time, and that I should try again. To FTP's credit, they actually deposit another $25 in my FTP account for the inconvenience here. I'm appeased for the moment and initiate another withdrawal.

11/18: Receive email saying my withdrawal request has been "approved" (again). Sounds good but I decide not to hold my breath.

12/3: No sign of any deposit in my bank account, and no further communication from FTP. I send mail to cashier again, no response as of yet.

I like the software and the games at FTP, but this is ridiculous. I don't think I can recommend playing there (possibly just in the US if that's the issue) until they get this stuff worked out. Crazy.

Anyone have any suggestions on how to make this better, or is this common?
 
KingCurtis

KingCurtis

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Not sure man I think there is some things behind the scenes that FTP has to deal with that we don't know about due to the US standards and all. But In the last 4 or 5 months Ive done many withdrawals from 1k to 5k and have had no problems. Just got unlucky in all the mix it seems. I think it will all turn out ok man. :)
 
ManicLombax

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Thanks KC - not terribly worried about it, particularly since we're talking about all of $150 or so. Just annoying as hell mostly. Thanks for reading my rant anyhow. :)
 
ManicLombax

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There, I removed all FTP advertising from my blog and nixed my recommendation. Not that anyone reads my blog, but hey it made me feel better! :D

[dead blog ~tb]
 
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suit2please

suit2please

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Yea they are having problems, when they tell you you can't cashout because of the problems I would tend to believe them. Why keep cashing out right away everytime you get the money back? If you've looked here you will have noticed a lot of problems currently, first with checks, and now it seems with other withdrawals. I would have to guess this is because of the US government probably hassling their processors. Doing the same thing over and over again and expecting different results is one definition of insanity. I would wait until it seems things are fixed before trying to cash out.
 
ManicLombax

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Well, I wouldn't say trying again in response to an email saying "it didn't work, please try again" is insanity, but I appreciate the insight anyhow.

Then again I guess if you keep pressing "retry" on the "abort, retry, fail?" dialog, maybe you are insane...

:)
 
suit2please

suit2please

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Yea i kid about the insanity part, i just like that definition. I have moved my play to other sites, don't see a point playing on FT until the money is "real".
 
jazzaxe

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Questions to ask:
Does Full Tilt have any payment processors in US?
Will the US government close down all EWallets from US Customers?
Will US Banks stop wire transfers from poker sites to US banks?

One question is already answered: Does the US government have the ability to shut down internet poker in the US? Most definitely.
 
LizaMayra

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Wow, that sucks... I have never taken out money from Full Tilt, but something like this is kind of scary to know... in case I have a big win and would like my money...

I think, perhaps Congress needs to pass legislation to protect players from sites like this... as well as make the payment processing and withdrawal better and safer...
 
LuckyChippy

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Yeah I think you're just unlucky and that things do seem to be kicking off in the US atm. You're going about it in exactly the right way though so just keep doing what you're doing.

I've made a few withdrawals anywhere from $50 to $300 with no problems but I suppose that's the perks of being a brit.
 
TheKAAHK

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Wow, that sucks... I have never taken out money from Full Tilt, but something like this is kind of scary to know... in case I have a big win and would like my money...

I think, perhaps Congress needs to pass legislation to protect players from sites like this... as well as make the payment processing and withdrawal better and safer...

Ah, but the thing is, Congress (well maybe not congress per se, but government lawmakers and regulators) is the body that is creating the problems for the third-party processors that the sites use for withdrawls and the sites themselves. Your government just needs to get out of the way and allow sites like FTP and their payment processors to do their business properly. It's a shame that FTP is getting such a bad rap in this forum due to actions and regulations that are completely out of their control. In short, it's not FTP, it's Big Brother.
 
ManicLombax

ManicLombax

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Ah, but the thing is, Congress (well maybe not congress per se, but government lawmakers and regulators) is the body that is creating the problems for the third-party processors that the sites use for withdrawls and the sites themselves. Your government just needs to get out of the way and allow sites like FTP and their payment processors to do their business properly. It's a shame that FTP is getting such a bad rap in this forum due to actions and regulations that are completely out of their control. In short, it's not FTP, it's Big Brother.

Well my personal sample size is obviously quite small, but pokerstars doesn't seem to have any trouble getting me my money when I withdraw.

Not saying FTP is evil, or that they are actually interested in scamming anyone out of a measly $150. Maybe they just don't try as hard, or something. Who knows.
 
TheKAAHK

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Mayhaps. Or perhaps they are based from different places with different money laws govenrning them, use different processors, are going through management/streamlining/coporate overhaul changes, ect.

I guess nobody can say for sure at this point. But I can reasonably say, as somebody who has made numerous withdrawls from FTP between $100 and $2K and had never had a problem, is that I'm sure they are trying their best.

This situation is somewhat akin to a rush on the banks during a recession. Not in the sense that the banks (FTP) will run out of money or anything, but because when everyone is trying to withdraw at once, things slow down. There are only so many personnel to handle these things, and with many thousands of players wanting their money, things may get hectic. Add that to the fact of panic in the forums over FTP not paying out immediately and you get an even bigger rush exasberating the problem.
 
quintass

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I'm having a lot of trouble with Full Tilt as well (I'm in the US). I made a withdrawal from Stars a couple of months ago, got my ACH credit in my bank account in 3 days. I requested an ACH withdrawal from Full Tilt on October 25, and still don't have it. Here's the saga:

10/25: I request withdrawl from FTP.

11/1: I get an email saying my account has been "suspended" pending ID verification. They need a copy of my drivers license, bank statement and utility bill. Fine. Annoying as hell that they want this now, when they had no trouble taking money OUT of my account without any proof of who I was. I send them the documents imediately.

11/3: I get another email saying my fund request has been "declined". I send more email asking very politely basically "wtf?"

11/6: After much back and forth with the "cashier" support, where they claim to be "experiencing high volume" and they need to "research" the issue, the money mysteriously shows up back in my FTP account. I send more mail to support, and initiate another withdrawal.

11/8: Receive email that my withdrawal request has been "approved". Yay, progress?

11/16: Receive email saying that due to an "issue" with one of their "third party processors" the withdrawal cannot be processed at this time, and that I should try again. To FTP's credit, they actually deposit another $25 in my FTP account for the inconvenience here. I'm appeased for the moment and initiate another withdrawal.

11/18: Receive email saying my withdrawal request has been "approved" (again). Sounds good but I decide not to hold my breath.

12/3: No sign of any deposit in my bank account, and no further communication from FTP. I send mail to cashier again, no response as of yet.

I like the software and the games at FTP, but this is ridiculous. I don't think I can recommend playing there (possibly just in the US if that's the issue) until they get this stuff worked out. Crazy.

Anyone have any suggestions on how to make this better, or is this common?

You see! I never thought I'd be saying this but I cant wait till the US Gov
gets off its ass and legalizes & regulates this industry. Maybe then
we'll see an end to all this "redtape jump through hoops" withdrawal BS because they'll all be constantly under the watchfull eye of Uncle Sam! On second thought, it could turn out to be a double sided sword! We'll see. :eek:
 
ManicLombax

ManicLombax

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You see! I never thought I'd be saying this but I cant wait till the US Gov
gets off its ass and legalizes & regulates this industry. Maybe then
we'll see an end to all this "redtape jump through hoops" withdrawal BS because they'll all be constantly under the watchfull eye of Uncle Sam! On second thought, it could turn out to be a double sided sword! We'll see. :eek:

Yeah - I agree once this is regulated and they don't have to fight with payment processors, this will probably be better. Hoping that gets pushed through. Not looking forward to the 15 month blackout though. :(
 
KingCurtis

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just sent home a significant amount last friday night/saturday morning....got it that monday...this is using the bank wire option.
 
ManicLombax

ManicLombax

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Nice. Yeah I'm thinking maybe I should see if they'll let me try that, even though my balance is less that $250. I imagine the funds are stuck in financial limbo right now though since the bank transfer is probably still in process.

Sigh.

Glad to hear there's hope though. :)
 
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nightmoves44

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re

You can read the thread I started called *fulltilt cashouts*,to see my very recent withdraw adventure,and several others too.
 
ManicLombax

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Thanks nightmoves. Glad to hear you and others are having some luck with wire transfers, even if the banks are charging fees. They haven't offered to wire me my money yet, but I did end up asking them earlier today based on KC's reply above. Hopefully they'll let me do that.
 
T

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hey, just read your post as i googled "problems with withdrawals at full tilt" and this thread came up. anyway, i too am experiencing problems. about a month ago i won a pretty decent sized tourney and starting withdrawing the max from the bank transfer opion ($950). the first withdrawal hit within days of the request. however, i requested a 2nd withdrawal a month ago and have yet to receive anything. i received a confirmation email from full tilt that the withdrawal was approved way back on nov. 15th, but still no money in my account...last night i was at my local casino playing poker and the discussion came up and i found out that a few other guys were also having issues getting their money from ft. there was a guy who even had his checking account frozen. needless to say, i'm a bit concerned on seeing my money. i still have a few thousand in my account and i'm really hoping i see that money....
 
ManicLombax

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You might try the wire transfer option ttaggart. Sounds like some people have had more success with that than bank transfers. Not free, but hey if you can't get your money out any other way...
 
T

ttaggart

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thanks for the advice. at this point, i'd take any method to get my money...i want to give ft the benefit of the doubt on this, but who knows. i know that being a u.s. resident, there's a chance the bank could deny the wire due to the ridiculous laws here....anyway, it's so frustrating that there's no customer service # to contact ft. (at least not one i'm aware of). i really wish they would offer a customer service phone #. i emailed ft on the issue but god knows how long it will take to get it a response, let alone a resolution....it sucks b/c i think ft has far and away the best site and i've tried them all pretty much...obviously if i can't get my money out of there, i won't be using ft any more. but i guess we'll see...hopefully it's just a delay due to volume....i'll let you know how it works out. hopefully we both get our money soon....
 
dmorris68

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FT payouts have historically been very reliable. By all recent accounts, they are having processor problems right now due to recent heat being applied (again) by US authorities. In the past when this has occurred, FT and Stars have both been very good about working through these things, and very often compensate those inconvenienced with some bonus money.

FWIW my own history with FT cashouts has been stellar -- I've cashed out probably $7k or so in both checks and direct bank transfers over the past couple of years with not a single issue or delay, other than the initial withdrawal requiring the usual identity documents. But occasionally they do run into brief periods of trouble. Just be patient and I'm sure it will get sorted, as it always has.
 
T

ttaggart

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thanks dmorris, i hope you're right. i've been using ft for many years now and have never had any issues so that's why i'm giving them the benefit of the doubt. i'm assuming it has more to do with the us govt meddling than it does with ft being that behind in getting payments out...i know ft really works hard on keeping the players happy. imo adding a phone # for people to call so they could get answers and a resolution in a few minutes would be FAR superior to the current method of trying to answers from ft by exchanging multiple emails over the course of a few days....just a bit frustrating waiting for hours or days just to get an email response....
 
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