ManicLombax
Rock Star
Silver Level
I'm having a lot of trouble with Full Tilt as well (I'm in the US). I made a withdrawal from Stars a couple of months ago, got my ACH credit in my bank account in 3 days. I requested an ACH withdrawal from Full Tilt on October 25, and still don't have it. Here's the saga:
10/25: I request withdrawl from FTP.
11/1: I get an email saying my account has been "suspended" pending ID verification. They need a copy of my drivers license, bank statement and utility bill. Fine. Annoying as hell that they want this now, when they had no trouble taking money OUT of my account without any proof of who I was. I send them the documents imediately.
11/3: I get another email saying my fund request has been "declined". I send more email asking very politely basically "wtf?"
11/6: After much back and forth with the "cashier" support, where they claim to be "experiencing high volume" and they need to "research" the issue, the money mysteriously shows up back in my FTP account. I send more mail to support, and initiate another withdrawal.
11/8: Receive email that my withdrawal request has been "approved". Yay, progress?
11/16: Receive email saying that due to an "issue" with one of their "third party processors" the withdrawal cannot be processed at this time, and that I should try again. To FTP's credit, they actually deposit another $25 in my FTP account for the inconvenience here. I'm appeased for the moment and initiate another withdrawal.
11/18: Receive email saying my withdrawal request has been "approved" (again). Sounds good but I decide not to hold my breath.
12/3: No sign of any deposit in my bank account, and no further communication from FTP. I send mail to cashier again, no response as of yet.
I like the software and the games at FTP, but this is ridiculous. I don't think I can recommend playing there (possibly just in the US if that's the issue) until they get this stuff worked out. Crazy.
Anyone have any suggestions on how to make this better, or is this common?
10/25: I request withdrawl from FTP.
11/1: I get an email saying my account has been "suspended" pending ID verification. They need a copy of my drivers license, bank statement and utility bill. Fine. Annoying as hell that they want this now, when they had no trouble taking money OUT of my account without any proof of who I was. I send them the documents imediately.
11/3: I get another email saying my fund request has been "declined". I send more email asking very politely basically "wtf?"
11/6: After much back and forth with the "cashier" support, where they claim to be "experiencing high volume" and they need to "research" the issue, the money mysteriously shows up back in my FTP account. I send more mail to support, and initiate another withdrawal.
11/8: Receive email that my withdrawal request has been "approved". Yay, progress?
11/16: Receive email saying that due to an "issue" with one of their "third party processors" the withdrawal cannot be processed at this time, and that I should try again. To FTP's credit, they actually deposit another $25 in my FTP account for the inconvenience here. I'm appeased for the moment and initiate another withdrawal.
11/18: Receive email saying my withdrawal request has been "approved" (again). Sounds good but I decide not to hold my breath.
12/3: No sign of any deposit in my bank account, and no further communication from FTP. I send mail to cashier again, no response as of yet.
I like the software and the games at FTP, but this is ridiculous. I don't think I can recommend playing there (possibly just in the US if that's the issue) until they get this stuff worked out. Crazy.
Anyone have any suggestions on how to make this better, or is this common?