I am having the same problem. I have two cashouts at stars... and 1 at FT and haven't received anything.. it really is pissing me off.
Thank you for your email.
Please accept our sincerest apologies for any inconvenience. We are aware
of the current delay with your withdrawals.
I am very sorry that you may have to wait a bit longer to receive your
cashout. However, you must rest assured that your money is safe and we are
looking into this matter to make sure that your funds reach your bank
account as soon as possible.
Thank you in advance for your understanding and patience. Please, do not
hesitate to contact us for further assistance.