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Hello, my name is Melanie Kester. I'll be assisting you today.
Melanie Kester: Good evening, Andy.
andy : hi just checking on my withdrawal
andy : good evening
Melanie Kester: I would be more than happy to help you, allow me a moment please to look into this.thank you,.'
andy: From: The Withdrawals Team Date: Jun. 13 at 02:12PM EDT Subject: In relation to your withdrawal Message: Dear Andy, We refer to your withdrawal (ID# 4848173) for $2500 sent to you via check on 6/3/2014. The issuer of the payment has confirmed that a stop has been placed on the original check due to a technical problem, however, a replacement check will be sent as soon as possible. We will notify you via an Account Message once the new item has been shipped out. Please accept our apologies for the delay and any inconvenience this may have caused. Yours sincerely, The Withdrawals Team
Melanie Kester: Thank you very much for the information, Andy. I can confirm this withdrawal was processed and sent since June 3rd under Tracking ID 512279826822 via FedEx.
andy: From: The Withdrawals Team Date: Jun. 13 at 02:12PM EDT Subject: In relation to your withdrawal Message: Dear Andy, We refer to your withdrawal (ID# 4848173) for $2500 sent to you via check on 6/3/2014. The issuer of the payment has confirmed that a stop has been placed on the original check due to a technical problem, however, a replacement check will be sent as soon as possible. We will notify you via an Account Message once the new item has been shipped out. Please accept our apologies for the delay and any inconvenience this may have caused. Yours sincerely, The Withdrawals Team
andy: MY BANK CHARGED ME $30 and took the money out of my account
Melanie Kester: Yes, Andy.
Melanie Kester: I see.
andy: ok
Melanie Kester: Please give me a moment to look into this...
andy: thank you
Melanie Kester: I will take care of this fee right away.
andy: ty
Melanie Kester: You're very welcome.
Melanie Kester: I’m sorry for the delay; I’m trying to do my best to help you. I will be right back with you.
andy: k thank you
Melanie Kester: You're very welcome.
Melanie Kester: I'm sorry for the delay. Thank you for waiting.
Melanie Kester: Thank you very much for waiting, Andy. The fee has been added to your account; it should be reflected within the next 10 minutes.
andy: thank you
andy: very much
andy: when can i expect my check?
Melanie Kester: It’s a pleasure, is there anything else I may help you with in the meantime?
andy: : when can i expect my check?
Melanie Kester: Andy, the fee you are referring to is for this withdrawal you are talking about, right?
Melanie Kester: I need to know where those fees are from?
Melanie Kester: Are you with me?
andy: Yes. i requested a withdrawal for $2500over a month ago..june 5th you sent out the check...i revieved it and then deposited..the money was in my account
andy: 2 days later it was taken out of my account
andy: my bank told me you guys put a stop payment on the check
Melanie Kester: I can see for the withdrawal you requested on June 5th was cancelled as per your request, Andy.
andy: withdrawal (ID# 4848173) for $2500 sent to you via check on 6/3/2014.
andy: i had $5000 in my account
Melanie Kester: Please give me a moment to look into this...
andy: what the heck is going on!!!!!!
Melanie Kester: Please allow me a moment,
andy: i did 2 check request...i cancelled one of them but the other i didnt
andy: you sent me the check and it bounced in my bank account.
andy: the bank charged me 30 for the returned check
andy: Dear Andy, We refer to your account and are pleased to provide you with the tracking number for your withdrawal Trans ID: 4848173 for $2500.08. FedEx Tracking Number is: 512279826822. IMPORTANT NOTIFICATION - We have been notified that when deposited through a ATM machine some banks are unable to accept the checks as they are issued by a Bank outside the United States. We would stress to you that all checks should be deposited to your account manually. Additionally, we would reiterate that you should not indicate the check has any relationship to online gaming. If you have any questions regarding this or any other matter do not hesitate to contact us. Yours sincerely, The Withdrawals Department
andy: The Withdrawals Team Date: Jun. 13 at 02:12PM EDT Subject: In relation to your withdrawal Message: Dear Andy, We refer to your withdrawal (ID# 4848173) for $2500 sent to you via check on 6/3/2014. The issuer of the payment has confirmed that a stop has been placed on the original check due to a technical problem, however, a replacement check will be sent as soon as possible. We will notify you via an Account Message once the new item has been shipped out. Please accept our apologies for the delay and any inconvenience this may have caused. Yours sincerely, The Withdrawals Team
Melanie Kester: Thank you very much for your patience, while I was checking this for you.
Melanie Kester: I have been informed the check will be sent as soon as possible, we are currently taking care of this.
andy: no worries just trying to keep you updated
andy: what is soon as possible..,couple days couple weeks couple months?>
andy : how about western union?
Melanie Kester: It will be as soon as possible, Andy. I am not able to provide you with an estimated timeframe. I am very sorry.
andy : can i speak with someone of the phone
andy : thats what they have been saying for 8 days now
Melanie Kester: I would like to help you Andy, but unfortunately we do not provide customer service on the phone.
andy : why?
Melanie Kester: House rules and management decision, Andy
Melanie Kester: This is company's policies.
andy : what about the 30 fee my bank charged