D
DwaynR
Rising Star
Bronze Level
Hi everyone! This is my first post on cardschat so if something is wrong with my post (like it being in the wrong place, let me know!)
A bit of background information: I've been playing on pokerstars.ES for about 1 and 1/2 years. I am from the netherlands but I live in germany but most people have access to the ES player pool regardless (as most of you probably know).
I have recently gotten a big score and wanted to withdraw money from the site but the following pops up:
"Your status in Spain"
Nationality: Netherlands (correct)
Document type: here i can chose between "Passport" and "other"
Document description: "Ausweis" (which is in German for some reason)
Then a Document number which I will blur out even though it is not mine.
I will attach a screenshot of the window that pops up.
I do not understand why this is happening and am thus asking for advice. I have withdrawn from and deposited money on .ES many times before but this has never happened. I have tried contacting support but they have not yet responded. Any advice would be appreciated!
A bit of background information: I've been playing on pokerstars.ES for about 1 and 1/2 years. I am from the netherlands but I live in germany but most people have access to the ES player pool regardless (as most of you probably know).
I have recently gotten a big score and wanted to withdraw money from the site but the following pops up:
"Your status in Spain"
Nationality: Netherlands (correct)
Document type: here i can chose between "Passport" and "other"
Document description: "Ausweis" (which is in German for some reason)
Then a Document number which I will blur out even though it is not mine.
I will attach a screenshot of the window that pops up.
I do not understand why this is happening and am thus asking for advice. I have withdrawn from and deposited money on .ES many times before but this has never happened. I have tried contacting support but they have not yet responded. Any advice would be appreciated!