Betonline Silver Rings

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RunninAmuck

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This is just a heads up to other players regarding Betonline. Within a few weeks of joining, I received an email stating I had been selected as one of the 100 "lucky" winners of a weekly drawing for a "free" entry into the nightly 5k. There is a banner across the bottom of the poker client advertising this "free" drawing. The silver rings were placed on my account and available for use without any further action on my part.

Now, granted I am partly to blame here so I'll admit that. I used the silver rings (equivalent to $11) and entered the tourney with my "free" entry. I didn't think anything else about it and did not place in the money that night. I haven't thought about it again until I went to cash out after a few weeks of running good. Here is where the problems started.

First off, when I requested a payout I was told by Player Services Department that I had to wait 7 business days before I could request a payout. I didn't question that and promptly on the 7th day entered my payout request. After 40+ emails and live chat, here is what I learned. You will have to send identity verification documents repeatedly but eventually they will clear you. After this was the second hold up, then I was told that I had to meet General Player Rule #23 requiring a 1x rollover on deposited funds and spoke with 4 different reps. First, I was told that I hadn't met this General Rule. After I stated (repeatedly) that I had, I was then told I hadn't met the rake requirement and I would be required to "play some few games" to meet an $11 rake requirement. When I was transferred to the last rep on chat, he referred me to the Terms and Conditions regarding the 5k guarantee. If you are "selected" in the "free" drawing, you are required to pay $11 rake before withdrawing any funds. Tournament entry fees do not count toward this rake. Rake is .1 per .18 ($198 if I figured correctly assuming you don't make any profit but someone feel free to check my math lol) you put into a cash game pot, so as you can see, the "free" drawing is not "free" at all. I asked if they could deduct the $11 from my balance and I was told "unfortunately not". I did save screen shots of my entire chat.

My advice, unless you are a regular cash player (I'm 95%+ tournament play) then do not use the silver rings. Period. They are NOT free. I will update the thread if/when I receive the payout. :mad:
 
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StorkBoy

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I'm sorry for your problems and I want to say thank you for the info. I was close last week to finish ITM and purely for this reason visited their help page to see what all of the documents I need to send, what is minimum cash out and how many days it will take. I found some really strange requests compared to other rooms where I was lucky to make some money and ask for withdraw.
The minimum amount for withdraw is relative high and the fee is too big. If I need to pay $25 of fee for $100 then that is a robbery not the fee. To add on all this your experience with them I'm not sure that I will play there anymore.
One more time thank you for your information.
 
R

RunninAmuck

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I said I would update this thread when I have more info so here it is. I did play cash games and kept up with my rake to be sure that I met the $11 rake requirement from the "free" 5k entry. I was able to come out with more in the end and meet the rake, so I requested the payout. Seems easy enough right?

Well.... I requested the payout on 2/19/16 at 5:00 am and it was reviewed and approved right around 6 a.m. Good, I thought. I received an email that morning that I would receive further details within 24 hours. After 24+ hours passed, I emailed them to follow up and I received a reply that my withdrawal was approved and I should receive it. "We could noticed that your PayOut was already approved. Keep in mind that once approved it will take up to 5 business days in order to receive the information so you can collect the funds on the Western Union Agency. By this time you should be receiving the information by the end of the upcoming week."

Ok. I expected another delay and this was not too big of a deal. I would have to wait a week but at least it would be done, right? Then today I receive another email stating "This email is to inform you that at the moment we are experiencing a delay with the Payout that you request via Western Union. At the moment we do not have an estimated time on how long it will take. Please reply back if you will wait for the information to retrieve the funds is provide to you or will like to request a new method of payout."

I responded and told them that I chose that payout method since there was never any issue depositing via WU and it was done promptly and without issue. I would not change my payout method or requested amount.

I received another email back a few minutes later from yet another person (the above 3 emails were from Lorraine and Alice). "The reason for this email is to inform you that we thank you for your reply about the process of your withdraw request requested back on 2/19/16. Hopefully our processors it will not having any problems with this process at their end but keep in mind that we were inform that they might experience some difficulties to get this process done under the estimated time of 5 business days."

In other words, we will pay you eventually, some time, when we decide to do so. I'm sure they have realized by now that I will never ever deposit or play here again after this so no point in trying to follow your own policies.

My advice, don't deposit here, ever, unless you are strictly doing so for entertainment purposes and don't expect to profit. I play on other sites as well with no issues and this is just my personal experience with BOL. Feel free to PM me with any questions.
 
marieemce

marieemce

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woooooow ! I should imagine that, too good to be true :(
 
John A

John A

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woooooow ! I should imagine that, too good to be true :(

How did you even find this thread? lol

They are under new ownership now, and totally different software. Does this even apply anymore?

I haven't had any issues with them, but I haven't used "silver rings". But cashouts have been timely, and support has been responsive.
 
TimeForTheAce

TimeForTheAce

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How did you even find this thread? lol

They are under new ownership now, and totally different software. Does this even apply anymore?

I haven't had any issues with them, but I haven't used "silver rings". But cashouts have been timely, and support has been responsive.
Yeah I just joined the site like last week because I heard it was all new. I think the software is better compared to Bovada, although I'm sure Bovada has some functionality that doesn't exist on BOL. BOL is comparable software wise to CarbonPoker in my opinion. Think I'll be calling it my poker home for awhile.
 
marieemce

marieemce

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How did you even find this thread? lol

They are under new ownership now, and totally different software. Does this even apply anymore?

I haven't had any issues with them, but I haven't used "silver rings". But cashouts have been timely, and support has been responsive.

Hahahaha I post something about them 2 days ago and I find this thread
Good to know, I think they are very good, freerolls all day and I learn a lot with cash there, so I will still play :D
 
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