Any PokerStars Reps?

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redwards92

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Have been waiting for a direct bank transfer withdrawal request to be processed by pokerstars for well beyond the stated 72 hour processing time. Have tried contacting support with no response in over 24 hours now.....

If by any miracle there is a rep here or cardschat has a rep they could contact for me that would be amazing.
 
PHX

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Sorry no,
There is only reps for party poker, 888 and ACR here at Cardschat.

You can try the live help feature from in the client

Click Help from side bar on right and choose Live Chat with Support. Alternatively you use the Contact Us if live chat is not available they normally respond in less than 24 hours.

2019 06 12 185544
Have been waiting for a direct bank transfer withdrawal request to be processed by pokerstars for well beyond the stated 72 hour processing time. Have tried contacting support with no response in over 24 hours now.....

If by any miracle there is a rep here or cardschat has a rep they could contact for me that would be amazing.
 
A

AlbieTross

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Try contacting poker stars customer support either through email or phone (phone may be more efficient) to get your concerns taken care of.
 
RagNar87

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Hey guys! Can u widraw money without any deposits?
 
R

redwards92

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Sorry no,
There is only reps for Party Poker, 888 and ACR here at Cardschat.

You can try the live help feature from in the client

Click Help from side bar on right and choose Live Chat with Support. Alternatively you use the Contact Us if live chat is not available they normally respond in less than 24 hours.

View attachment 248027


Hey thanks for the post!

Unfortunately it seems as if live chat is not available to me :(

Still waiting over a week now for response from support and almost two weeks for the withdrawal to be processed.

I can’t even cancel the deposit or anything as it says to wait for it to be processed.

This is extremely odd.
 
PHX

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It used to be possible.

You will need to make a deposit via the method first if you are withdrawing via Credit Card or ewallet.

You can make a withdrawal without deposit via cheque or wire transfer.

These days I am not so sure as they removed the option of cheque for me so I am not sure if cheque is even an option and wire for me has a min of 50K.

Best option is to ask support about it, as they have different rules for different regions.

QUOTE=RagNar87;5221235]Hey guys! Can u widraw money without any deposits?[/QUOTE]
 
PHX

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This is really bad service from Pokerstars

There is a contact us link on right of page you can try that.
https://www.pokerstars.com/help/

If you are willing send private message me your full name, Pokerstars id, Country I can try and contact them via live chat to get someone to email you.
Hey thanks for the post!

Unfortunately it seems as if live chat is not available to me :(

Still waiting over a week now for response from support and almost two weeks for the withdrawal to be processed.

I can’t even cancel the deposit or anything as it says to wait for it to be processed.

This is extremely odd.
 
R

redwards92

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This is really bad service from Pokerstars

There is a contact us link on right of page you can try that.
https://www.pokerstars.com/help/

If you are willing send private message me your full name, Pokerstars id, Country I can try and contact them via live chat to get someone to email you.


I think I may have to take you up on that offer at this point. Thanks! I’ll send a Pm later today or tomorrow.
 
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redwards92

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Finally processed today! With no word whatsoever on why it took so long :laugh:

Funny thing is that I made a post on 2+2 and twitter yesterday so I wonder if that factored in at all or just a coincidence.


Thanks so much for your help joe.
 
dino

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imho, I don't think that made any difference if you post over here or on 2+2 site about them.
They don't monitor this site officially, how far I know.

I don't know why took so long for you, this morning I made request to withdraw to neteller from PS, and went in less than 1 hr, processed and money on my neteller.

I always had great experience with PS.
They always answered my question over Email or such in timely manner, and all problems I had ware taken care of in matter of few days.

again, imho, one of the best poker site out there.
 
Debi

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PokerStars will not provide us with a customer service rep. The reps I deal with have nothing to do with CS.
 
R

redwards92

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I actually received a “goodwill” chest today that gave me $10 as an apology for “technical issues”.

Fair enough lol
 
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