Americas cardroom deposit issue

Jguar

Jguar

Enthusiast
Silver Level
Joined
Dec 20, 2015
Total posts
56
Chips
0
So im trying to deposit onto ACR. I have 25.47 on my debit card and the min deposit is 25.00. But for some odd reason they add some extra change bc they want you to be able to "identify" the charge on your card? lmao

Well anyway when I went to deposit the first two times the charge was 25.35 or something. And the site kept saying deposit refused due to insufficient funds.... not sure why, some extra charge coming in from somehwere...

So my third time the final amount comes to 25.10 and when i hit deposit it goes through but this time it says my deposit was pre approved, to continue and finish the deposit give us a call.

So i call them to finish the deposit (this happened to me on my first depost)
The guy on the phone was extremely rude. He was actually laughing at me when i was telling him the situation. I've spoken to acr customer support before and they weren't like this. Im trying to tell the guy things and he is over talking me not letting me speak. I actually had to say at one point hey man, can i please speak, in a very loud voice. im an extremely calm and reasonable person and i normally never get angry or frustrated with people but this guy was just straight rude.

So to the point. He sits there laughing saying oh haha yea i see you tried to deposit twice and you had insufficient funds. I tried telling him i did it a third time and the amount was 25 cents less then the previous charge but he wouldnt listen. He would not work with me. Im trying to tell him that the third time it said it was approved and to call. Needlees to say he kept going back and talking about how i had insufficient funds on the first two and not even acknowledging the third deposit....
Very rude individual. So i guess it's back to bovada, or i might try betonline or carbon....i like the idea of carbon bc it has the mobile aspect. I really wanted to try americas cardroom but i guess im screwed because of if anything 10 cents or so...crazy imho

the guys name was rueben by the way.
 
A

AlbieTross

Legend
Silver Level
Joined
Sep 17, 2015
Total posts
1,302
Awards
1
Chips
1
I've never had any experience like this with ACR before, strange.
As for Carbon I don't really like it because of how many bad beats and suck-outs there are. Obviously they exist at all sites but I've played at ACR, Bet, and Carbon and Carbon by far seems the most fish to me of the three.
 
A

ACR Rep

AmericasCardroom Rep
Silver Level
Joined
Nov 22, 2012
Total posts
5,660
Awards
1
Chips
0
So im trying to deposit onto ACR. I have 25.47 on my debit card and the min deposit is 25.00. But for some odd reason they add some extra change bc they want you to be able to "identify" the charge on your card? lmao

Well anyway when I went to deposit the first two times the charge was 25.35 or something. And the site kept saying deposit refused due to insufficient funds.... not sure why, some extra charge coming in from somehwere...

So my third time the final amount comes to 25.10 and when i hit deposit it goes through but this time it says my deposit was pre approved, to continue and finish the deposit give us a call.

So i call them to finish the deposit (this happened to me on my first depost)
The guy on the phone was extremely rude. He was actually laughing at me when i was telling him the situation. I've spoken to acr customer support before and they weren't like this. Im trying to tell the guy things and he is over talking me not letting me speak. I actually had to say at one point hey man, can i please speak, in a very loud voice. im an extremely calm and reasonable person and i normally never get angry or frustrated with people but this guy was just straight rude.

So to the point. He sits there laughing saying oh haha yea i see you tried to deposit twice and you had insufficient funds. I tried telling him i did it a third time and the amount was 25 cents less then the previous charge but he wouldnt listen. He would not work with me. Im trying to tell him that the third time it said it was approved and to call. Needlees to say he kept going back and talking about how i had insufficient funds on the first two and not even acknowledging the third deposit....
Very rude individual. So i guess it's back to bovada, or i might try betonline or carbon....i like the idea of carbon bc it has the mobile aspect. I really wanted to try americas cardroom but i guess im screwed because of if anything 10 cents or so...crazy imho

the guys name was rueben by the way.

First off, I would like to apologize for any issue you had when contacting our support department, we are really sorry it was a bad experience for you and we would like to make it right.

We will provide proper feedback and we'll take the necessary actions to avoid this from happening again.

I will be more than glad to help you with your dep issue. Please note that if you make an international deposit the bank charges you with the overseas fees. The amount depends on each finantial institution and most of them charges from $1, $2 or more. At this point you can make a minimum deposit of $10 using BitCoin.

Please don't hesitate to contact me if you need any help or assistance.
 
Jguar

Jguar

Enthusiast
Silver Level
Joined
Dec 20, 2015
Total posts
56
Chips
0
Im just extremely confused with the whole situation. My bank is telling me there's no fees on their end.... so what is going on????? very strange. My first deposit they did for only 20.00 so I know they can do deposits below 25.00. Why would he not simply be like, "Ok sir, let me see here. Let's try a deposit of 24.00 and see if that works, because there seems to be a wierd fee coming from somewhere." I dont know. The guy seemed like he was irritated the second he picked up the phone before I even said a word to him. He also continued to laugh at me and say that he's been doing his job for 15 years and he knows whats going on and it just wont work.

Well thanks bud, with all your experience you know what's going on but you can't give me a straight answer or even try to help? Just a bad experience all together. Anybody else ever talk to "reuben" on customer service? Doesn't even really matter, he might've just been having a bad day.

Like that time you go to court for something stupid and the judge found out his wife was cheating on him with an Italian guy that morning before he went to court (me being italian). <<just an example! lol
 
Jguar

Jguar

Enthusiast
Silver Level
Joined
Dec 20, 2015
Total posts
56
Chips
0
Im in the usa :(
i do love pokerstars tho, played long time ago before the ban
 
ScooperNova

ScooperNova

Hair in a Biscuit
Loyaler
Joined
Sep 25, 2012
Total posts
2,401
Awards
3
US
Chips
386
So im trying to deposit onto ACR. I have 25.47 on my debit card and the min deposit is 25.00. But for some odd reason they add some extra change bc they want you to be able to "identify" the charge on your card? lmao

Well anyway when I went to deposit the first two times the charge was 25.35 or something. And the site kept saying deposit refused due to insufficient funds.... not sure why, some extra charge coming in from somehwere...

So my third time the final amount comes to 25.10 and when i hit deposit it goes through but this time it says my deposit was pre approved, to continue and finish the deposit give us a call.

So i call them to finish the deposit (this happened to me on my first depost)
The guy on the phone was extremely rude. He was actually laughing at me when i was telling him the situation. I've spoken to acr customer support before and they weren't like this. Im trying to tell the guy things and he is over talking me not letting me speak. I actually had to say at one point hey man, can i please speak, in a very loud voice. im an extremely calm and reasonable person and i normally never get angry or frustrated with people but this guy was just straight rude.

So to the point. He sits there laughing saying oh haha yea i see you tried to deposit twice and you had insufficient funds. I tried telling him i did it a third time and the amount was 25 cents less then the previous charge but he wouldnt listen. He would not work with me. Im trying to tell him that the third time it said it was approved and to call. Needlees to say he kept going back and talking about how i had insufficient funds on the first two and not even acknowledging the third deposit....
Very rude individual. So i guess it's back to bovada, or i might try betonline or carbon....i like the idea of carbon bc it has the mobile aspect. I really wanted to try americas cardroom but i guess im screwed because of if anything 10 cents or so...crazy imho

the guys name was rueben by the way.

I've had similar, very strange incidences with ACR support. Like someone said earlier, the rep on here is helpful in many cases.

Why you decide play on ACR... You should one time try Pokerstars... :) I think it is the best online poker and minimum deposit is 10 dollars...

Im in the usa :(
i do love pokerstars tho, played long time ago before the ban

Pokerstars confusion on cardschat is at astronomical levels. I've seen it in so many different random threads.
 
kbuinowski

kbuinowski

Rock Star
Silver Level
Joined
Dec 29, 2015
Total posts
368
Chips
0
acr rep

First off, I would like to apologize for any issue you had when contacting our support department, we are really sorry it was a bad experience for you and we would like to make it right.

We will provide proper feedback and we'll take the necessary actions to avoid this from happening again.

I will be more than glad to help you with your dep issue. Please note that if you make an international deposit the bank charges you with the overseas fees. The amount depends on each finantial institution and most of them charges from $1, $2 or more. At this point you can make a minimum deposit of $10 using BitCoin.

Please don't hesitate to contact me if you need any help or assistance.

I enjoy the America's card poker web site mostly the 10 dollar free rolls. so far you have MO MO MO OPL poker. Will guys bring a Omaha HI/LO pot limit game to the 10 dollar free roll.
 
A

aolguin3

Visionary
Silver Level
Joined
Apr 25, 2015
Total posts
621
Chips
0
Have in mind that some banks won't allow some transactions to go thru. I have chase and I could never deposit, not even with the credit cards. The only time I was able to put in money was with a pre paid debit card that I received as a reward for buying some things online.

I think the best way you can do it if you can't deposit is to transfer to another as paypal or google wallet and get a P2P transfer.
 
Americas Cardroom Bonus Code - AMEX Poker - AMEX Casinos
Top