C
CryingAmy
Rock Star
Silver Level
Had some funds at ACR (America's Cardroom) and thought I might as well withdraw them.
Firstly 'you have not deposited recently' - fine, so I deposit some cash
Then, no ID on record- fine again standard, send ID, verified
Now when I try and access cashier a pop-up asks me to verify details and then says 'user does not exist' (despite me being logged in and being able to see balance)
Spoke to support- after an hour they say send screenshot of problem to support, then hang up on me!
Spoke to them again and they said (after another hour) request manual withdrawal via email, so did that- more than a week later- nothing
Chased them, no response (3 days)
Will try and pester these theives into giving me my money back, but my recommendation is dont go anywhere near them
Anyone else had issues trying to withdraw there?
Firstly 'you have not deposited recently' - fine, so I deposit some cash
Then, no ID on record- fine again standard, send ID, verified
Now when I try and access cashier a pop-up asks me to verify details and then says 'user does not exist' (despite me being logged in and being able to see balance)
Spoke to support- after an hour they say send screenshot of problem to support, then hang up on me!
Spoke to them again and they said (after another hour) request manual withdrawal via email, so did that- more than a week later- nothing
Chased them, no response (3 days)
Will try and pester these theives into giving me my money back, but my recommendation is dont go anywhere near them
Anyone else had issues trying to withdraw there?