ACR Deposit Snag

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PHillyPHever

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i made a first deposit on ACR a while back using a credit card and it worked just find. When I was trying to deposit more money it doesn't give me a credit card option. It shows bitcoin and P2P only. Do they only allow a credit card for first deposits or am I doing something wrong?
 
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OldDog456

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You have to send in documents to verify that you are you, contact live chat and they can send you the forms you need to fill out to use cc.
 
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PHillyPHever

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so they assume it's me to take a first deposit...but need me to fill out a form and return it for a 2nd deposit?
 
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so they assume it's me to take a first deposit...but need me to fill out a form and return it for a 2nd deposit?

Hello PHillyPHever ! I apologize for this inconvenience, would you please be so kind and contact our CS department at 1-877-314-4195 or click here for live chat support.
 
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PHillyPHever

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Hello PHillyPHever ! I apologize for this inconvenience, would you please be so kind and contact our CS department at 1-877-314-4195 or click here for live chat support.

I already tried the live chat...does not work...only gives a canned response saying use p2p and can't reply to that message.
Then I called customer service, but after explaining the situation was put on hold a couple times before finally getting cut off and did not get a call back.
Now the credit card option is showing up but appeared as declined. I got a pop up from the bank that allowed me to state that I recognize the charge and the response was that the account is still active and try the transaction again. Sooooooo I tried the chat again to request the transaction be resubmitted but got the same canned response stating to use P2P. I clicked then clicked on the call me now button. It's only been about 5 minutes now but no call yet.
 
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PHillyPHever

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I already tried the live chat...does not work...only gives a canned response saying use p2p and can't reply to that message.
Then I called customer service, but after explaining the situation was put on hold a couple times before finally getting cut off and did not get a call back.
Now the credit card option is showing up but appeared as declined. I got a pop up from the bank that allowed me to state that I recognize the charge and the response was that the account is still active and try the transaction again. Sooooooo I tried the chat again to request the transaction be resubmitted but got the same canned response stating to use P2P. I clicked then clicked on the call me now button. It's only been about 5 minutes now but no call yet.

I went all the way back and tried again from there. It went through this time. I still didn't get a customer service call. This is quite a pain in the neck for something that you charge me $8.00 for on your end that is before I get charged on my bank's end. Makes me want to try another site!
 
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I went all the way back and tried again from there. It went through this time. I still didn't get a customer service call. This is quite a pain in the neck for something that you charge me $8.00 for on your end that is before I get charged on my bank's end. Makes me want to try another site!

Could you please be so kind and send me your nickname by private message so I can help you on this matter.
 
rickypr18

rickypr18

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I'm having problems depositing as well. I had always deposited in Black Chip Poker via credit card, and without any e-mail, or explanation from BCP the option was no longer available. I've tried depositing twice via WU, and both times the transaction has been rejected, I called customer service, they said I hadn't entered the control number correctly, which was absolute bullshit because I am extremely sure I had entered the number correctly, so I took a screenshot of me entering the control number for the second transaction, sent them e-mail proof, and they still say I entered the incorrect control number and that I needed to call WU. It smells so fishy, looks like they're going for an exit scam.
 
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I'm having problems depositing as well. I had always deposited in Black Chip Poker via credit card, and without any e-mail, or explanation from BCP the option was no longer available. I've tried depositing twice via WU, and both times the transaction has been rejected, I called customer service, they said I hadn't entered the control number correctly, which was absolute bullshit because I am extremely sure I had entered the number correctly, so I took a screenshot of me entering the control number for the second transaction, sent them e-mail proof, and they still say I entered the incorrect control number and that I needed to call WU. It smells so fishy, looks like they're going for an exit scam.

Hello Rickypr18! I apologize for this inconvenience, I had checked with the CS Supervisor about this situation, our CS team already provided you the instructions regarding this matter. If you have any question please send me a private message.
 
dbchristy

dbchristy

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I depositied with a walmart mastercard since august. I have direct deposit..never a problem. Now they have it flagged on ACR end.
 
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I depositied with a walmart mastercard since august. I have direct deposit..never a problem. Now they have it flagged on ACR end.

Hello dbchristy! When the Credit Card options are disabled by our Security team due to an important reason, they always send an email to the registered email address with a clearly explanation of the reason why those options had been disabled. If you didn't receive the email please let me know so I can help you with this matter.
 
dbchristy

dbchristy

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I didnt recieve an email I never get emails. I checked my junk folder too. I called you guys and you just said I need a new card
 
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I didnt recieve an email I never get emails. I checked my junk folder too. I called you guys and you just said I need a new card

I sent you a private message regarding to this matter, please be so kind and check it.
 
dbchristy

dbchristy

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I got it, thanks for the PM:) I love ACR
 
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LostChild84

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ACR is bogus! they think everyone is fraudulently depositing. And when you call them to get it resolved, all they say is that they have no control over the system! makes no sense! And even after sending them your legal documents they careless to resolve it for you. Best customer service of all poker sites! I'm against all FRAUD!

I miss pokerstars! Had no issues with Pokerstars when able to play in California.
 
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ACR Rep

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ACR is bogus! they think everyone is fraudulently depositing. And when you call them to get it resolved, all they say is that they have no control over the system! makes no sense! And even after sending them your legal documents they careless to resolve it for you. Best customer service of all Poker Sites! I'm against all FRAUD!

I miss POKERSTARS! Had no issues with Pokerstars when able to play in California.

I am sorry you feel that way LostChild, we sent you an email with the details of your situation in particular back on 05 July 2016 at 08:30 PM but if you did not receive it, I will be more than glad to resend it to you.
 
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ksidrew

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I would highly recommend setting up a bitcoin wallet and using that for all your poker transactions. It is by far the fastest method for cashouts IMO. You can also get bonuses at some sites for depositing via Bitcoin. Check out circle and blockchain for wallets.
 
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