Absolute Poker taking funds from my debit card!!!!
I wasn't sure where to post this, but here goes: I have been playing on AP for years. The other day, I used my debit card to deposit $100 into my account. The deposit was approved, then only $40 was available. So, I contact support and they tell me there was a problem with my account and gave me a number to call. I call this number and it is the recovery department for AP. The go on to tell me that two deposits from 1-2 months ago (payments made via e-check) did not go through, so they took it from my most recent deposit of $100. I was a little upset that I was never notified that the payment didn't go through, or that they were going to take it from my next deposit. I explained this to "Joe" from recovery, and he was VERY rude. So, I decided to close my account.
Today, I check my bank account and AP withdrew 4 amounts, totalling about $250 from my bank account via my debit card. I am not sure if my bank possibly declined a few other payments in the past, and AP is now charging my debit card. First of all, my bank account has always had plenty of money in it to fund the withdrawal. I think my bank just won't accept APs requests any longer (maybe this is why they don't offer e-check anymore). Secondly, Does AP have the right to automatically use my debit card as a payment method if the check deposit had been declined.
I have no problem paying the amounts that I deposited if the e-check was declined. I just don't think its good practice for AP to not notify me that it didn't go through and then just process my payment with another method. Any thoughts or suggestions? Thank you all!