Read below maybe that will help clarify:
Hello Jessica,
The reason I requested the check in the first place is because I was warned that I would never receive a check from
pokerstars. I have relatives that live overseas. Two aunts and a grandmother that have sent birthday, Christams and Easter cards. Birthday cards were for myself, my brother and my mother. More than 6 cards a year from each of them. Eighteen cards a year for 35 years and never once did any of them ever get "lost in the mail". You can say the check was sent all you want but it wasn't. I will request the check again but doubt that it will ever arrive and am confident of only one thing. That I will continue to receive the canned response from pokerstars regarding time frames and checks being lost in the mail until I give up or you decide that it may actually be better to actually send the check in my case. Maybe you actually believe what you are saying. I know better though.
- Show quoted text -
On Feb 6, 2008 8:19 PM, PokerStars Support <
support@pokerstars.com> wrote:
Hello Justin,
Thank you for writing.
The credit of funds back to your PokerStars account will take up to 3
business days to complete. Notice that the cheque was sent to you,
unfortunately, it was lost by the postal service.
If there is anything else that we can assist you with, feel free to
contact us again any time.
Regards,
Jessica
PokerStars Support Team
Sent: 2008/02/06 20:02:17
To:
support@pokerstars.com
Subject: Re: Check cancellation completed
>Hello Andrew,
>
> It took 5 weeks to NOT send me a check. How much longer does it
>take to credit back the funds that were never sent to me?
>
>On Feb 5, 2008 9:07 PM, PokerStarsSupport <
support@pokerstars.com> wrote:
>
>> Hello Justin,
>>
>> Thank you for your email.
>>
>> Unfortunately we cannot request cashouts on your behalf, when this money
>> is credited to your account you may proceed in requesting another cashout
>> through your preferred method.
>>
>> If there is anything else we can help you with, please email us again any
>> time. Thank you for choosing PokerStars.
>>
>>
>> Regards,
>>
>> Andrew
>> PokerStars Support Team
>>
>>
>>
>> ----- Original Message -----
>>
>> Sent: 2008/02/05 20:22:39
>> To:
paymentservices@pokerstars.com
>> Subject: Re: Chek cancellation completed
>>
>> >Please resend check when cancellation complete. Thank you
>> >
>> >On Feb 5, 2008 8:10 PM, <
paymentservices@pokerstars.com> wrote:
>> >
>> >> Hello Justin,
>> >>
>> >> Thank you for your email.
>> >>
>> >> I have today asked our bank to place a stop payment on your $120.00
>> check.
>> >>
>> >> Once we receive confirmation that your cheque has been cancelled, we
>> will
>> >> re-credit your PokerStars account and notify you accordingly.
>> >>
>> >> Your patience is appreciated, as this may take a few business days.
>> >>
>> >> If you have any questions, please feel free to contact us at any time.
>> >>
>> >> Regards,
>> >>
>> >> Willy R
>> >> PokerStars Payments Services
>> >>
>> >>
>> >> ----- Original Message -----
>> >>
>> >> Sent: 2008/02/05 19:23:09
>> >> To:
support@pokerstars.com
>> >> Subject: Re: Cashout check
>> >>
>> >> >Hello Matthew,
>> >> >
>> >> > I have not received the check we are way over 15 business
days
>> >> and I
>> >> >would like you to mail a new check. Thank you.
>> >> >
>> >> >On Feb 4, 2008 11:25 PM, PokerStars Support <
support@pokerstars.com>
>> >> wrote:
>> >> >
>> >> >> Hello Justin,
>> >> >>
>> >> >> Thank you for contacting Support again.
>> >> >>
>> >> >> You should have received your check within 15 business days of your
>> >> check
>> >> >> being mailed. As you have stated, it is over 15 business days.
>> >> >>
>> >> >> You can either wait for this check to reach you or if you believe
it
>> >> has
>> >> >> been lost, we can cancel this check upon your request. Please let
>> us
>> >> know
>> >> >> if you would like your check cancelled.
>> >> >>
>> >> >>
>> >> >> Regards,
>> >> >>
>> >> >> Mathew
>> >> >> PokerStars Support Team
>> >> >>
>> >> >>
>> >> >> ----- Original Message -----
>> >>
>> >> >> Sent: 2008/02/04 21:47:15
>> >> >> To:
support@pokerstars.com
>> >> >> Subject: Re: Cashout check
>> >> >>
>> >> >> >Tanya,
>> >> >> >
>> >> >> > Please read your reply very carefully. You said the check was
>> >> sent
>> >> >> Jan.
>> >> >> >2nd and that I should wait 15 business days. It is Feb. 4th right
>> now
>> >> >> which
>> >> >> >is more than 15 business days or do you mean I should 15 more
>> business
>> >> >> days
>> >> >> >from the first 15 business days?
>> >> >> >
>> >> >> >On Feb 4, 2008 8:42 PM, PokerStars Support
<
support@pokerstars.com>
>> >> >> wrote:
>> >> >> >
>> >> >> >> Hello Justin,
>> >> >> >>
>> >> >> >> Thank you for your email.
>> >> >> >>
>> >> >> >> Currently, we are experiencing a high volume of emails and
>> apologize
>> >> >> for
>> >> >> >> the delay in addressing your inquiry.
>> >> >> >>
Please allow me to explain, when you make a cashout request to
receive a check, it may take up 5 days before your check is actually sent
via regular mail or UPS. If you request another purchase in that
time, our system automatically cancels your pending cashout instead of
submitting a new charge.
For example, if you had a pending cashout for $500.00 and you
made a deposit request for $100.00 using your
visa before your check
was sent for processing, the $100.00 would not be deducted from your
Visa. What would happen is that your pending cheque for $500.00 would
automatically be cancelled and $100.00 of that cancelled check
would be credited back to your PokerStars account balance. A new
pending check would be created for the remaining $400.00. This will not
affect the date your check will be sent to you.
We do this because there's no reason for us (or you) to incur
fees on a new purchase when we can simply cancel your pending cashout.
In these cases, we will simply reduce your check amount and re-credit your deposit request amount back to your account in lieu of a new purchase.
This is why your check amount was changed. Your $30.00 purchase
was requested on the 1/1/2008, while your check was still
pending.
Your check was cancelled and a new check was created for the
remaining amount of $120.00.
I can confirm this check was sent out to you on the 1/2/2008.
Please allow 15 business days for the check to arrive.
If you have any other questions, please let us know.
Regards,
Tanya P
PokerStars Support Team
----- Original Message -----
Sent: 2008/02/04 19:59:00
To:
support@pokerstars.com
Subject: Recent Inquiry
To Whom it May Concern,
I originally sent an inquiry on Jan 27th and
a gentleman named Matthew responded to me. We sent a number of emails back and forth and he had been responding within a few hours most of the time and 24 hours at most. My last email to him was regarding a check I never received.
The email was sent on Jan 29th and I have not received any reply. As I explained to him the reason I made the original request is due to reading about warnings that pokerstars will not actually send the check. My original check request was on December 29th so it should be pretty clear that I have my doubts.
Please let me know what is happening even if it is simply to
laugh at my thinking I would actually be able to cash out ever. Thank
PokerStars SupportHello Justin, PokerStars does send the requests to a company that actually pr...
Feb 6 (1 day ago)
PokerStars SupportLoading...Feb 6 (1 day ago)
PokerStars Support to me
show details Feb 6 (1 day ago) Reply
Hello Justin,
PokerStars does send the requests to a company that actually processes and
sends these cheques. Most players receive their cheques, however,
exceptions like yours may happen.
You are more than welcome to use any of the other cashout methods we offer
at your convenience if you do not want to cash out via cheque anymore.
Regards,
Magda
PokerStars Support Team
