Stars chat abuse. Is the response templated.
Today, after really copping it unfairly from another person during a game I emailed PokerStars
Support to tell them and this is what I got back.
Thank you for taking the time to bring this to our attention.
I have looked over the chat logs, and agree that some of these players'
remarks were inappropriate.
Our goal at PokerStars is to be a fun place to play, where everyone can feel comfortable. I have sent these players a warning asking that them to refrain from this type of behavior in the future. If this warning goes unheeded, chat privileges will be revoked.
Please let us know if you need further assistance.
PokerStars Cashier Specialist
Now I've sent a couple emails to stars when people cross the line and this is the same thing I get back. Do PokerStars support even read these emails or are they just sending a standard template to shut me/us up?
Also in their response it says things like:
1 - some of these players' (I'm only complaining about 1 player, why is this plural?)
2 - I have sent these players (as above)
When you call the moderator on the table, it's always the same orange text that comes up. It seems the emails are the same deal.
Is it even worth calling the moderator or emailing their support because this seems like they're not really paying attention.
What would you do?