Pokertracker Support A+!
So, When I bought pokertracker3 3 months ago, I got the free Table tracker with it. It was only free for the first month and $24.95 for every month there after.
Before the first month was up, I put in a cancellation request. Never got an error message, so I assumed it went through.
Fast forward to today, I was going through my bank statement and it turns out I had been getting charged for Table tracker for the last three months.
I fired off an e-mail earlier today to support telling them I wanted to cancel my subscription for good and explained how I was still being charge.
Just got an e-mail back and the informed me that they had had problems with the cancellation requests during the time that I sent mine. So they are refunding all three months as I had never used the service during that time.
On the other end, I had bought Holdem manager and had to fight to get my money back after they hadn't sent my confirmation code for a week.