Pokerroom.com Problem -- Is it only me?
I'm looking for help here as I really like this site. The download client is giving me fits. In tournament play my client will often freeze up for a period of time between 5 to 10 seconds. These freezes often prevent me from seeing how a hand ended. Other times the freezes will last well over 10 seconds and my hands will time out. I have to close multiple pop-up windows informing me the server is responding slowly. No shit, pokerroom?
I have emailed support about this numerous times. They have offered advice ranging from blaming it on my computer (all TEN of them -- I have a home lab for my business), blaming it on having my browser open, blaming it on Norton Antivirus, and blaming it on the firewall I don't have. I have tried closing every application and process on my XP Pro machine that will still allow me to run their download client and I still have these problems.
Support has given up on me as a customer. I have logged many hours on the phone with reps that sometimes barely speak English. Other times they are just plain stubborn and mean. The last one I talked to asked me to withdraw my funds and uninstall the software. Yeah, really.
I used to love playing sit and gos there. I do not like the Stars 9-seat tables or the length of time it takes to play a game on Stars because of the slow blind schedule (compared to pokerroom).
I am connected to the 'Net via cable modem and I have no problems with any other site, except for sites that are Poker Room skins (like Poker Shootout, Hollywood, Hold'em, etc.). I have tried running the download client on desktops, laptops, and powerful servers. I even tried from my brother's house on his machine and the same problem. Yet Poker Room says I'm the only one that claims to have this problem.
The most common answer is to use the java client, but that thing is just awful, but for other reasons. Am I in this boat alone or does anyone else have problems with Poker Room?