hi nick just posting the letter that ridley sent to you as she has asked me to help out so here u go
Note: forwarded message attached.
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Date: Thu, 14 Jul 2005 15:14:23 -0400
From: "Account Security - Pokerhost.com" <email@example.com>
Subject: [TJT-16178]: Pay out denied Please Read
X-Mailer: eSupport v2
Content-Type: text/plain; charset="ISO-8859-1"
Pay out denied Please Read
Dear Ms. Ridley,
PokerHost appreciates your loyalty to our site and looks forward to a wonderful relationship with you.
Regarding your withdrawal request let me explain to you the way it works. Promotional money is any balance you count on before your initial deposit (any money credited into your account as well as the money incurred from that money). This money should be released in order to be cashed out or transferred; otherwise it remains in your account for you to play. First thing to do to release that money is make a minimum deposit of $25, and play five raked hands at a $1/$2 ring table or higher for every promotional dollar in the account at the time of the deposit. You can release your funds as you play!! For every 5 raked hands you play one dollar will be released for withdraw.
At this time your request has been reversed and the funds have been returned to the account. For specific details regarding our banking rules, you can refer to the following link from our PokerHost website: http://www.pokerhost.com/requirements-banking.htm.
We apologize for the inconvenience it may cause, we work to provide security and quality service to our valuable customers, thanks for your understanding and cooperation with our rules.
If you have any further questions or concerns, please do not hesitate to contact our Customer Support Staff via live chat, firstname.lastname@example.org
or our toll free number 1-866-POKER11.
Available for 24 hour telephone support at 1-866-POKER11
Ticket ID: TJT-16178
Tracking URL: http://email@example.com&ticketkeyre=622a65df&_i=TJT-16178
Department: Account Security
Created On: 14 Jul 2005 02:14 PM
Last Update: 14 Jul 2005 02:14 PM