Originally Posted by RammerJammer
Man, I am really pissed off by the arrogant responses from those here who have "never had" a disconnect? Really? You should call Ripley's because that's a truly unbelieveable feat. However, for the rest of us who dwell in reality, disconnections are a genuine threat to our poker productivity. I'm going through a terrible patch right now. Getting disconnected left and right, but only when playing poker!! I can websurf all day and night, but the minute I sit down to play on Full Tilt or PokerNordica, the boot-off's begin. I have no idea how much money I've thrown away on active hands, but I've been ahead on a lot of them at the disconnect. And I've been in the top 30 of four different tourneys when I've been booted and either blinded out before I could return, or got back with a crippled stack.
I've talked until I'm blue in the face to the poker room support and my ISP (Charter Communications hi-speed cable). Nothing wrong that anybody can see, or will admit. Meanwhile, I'm afraid to even sit down anymore. Never had a boot-off? Good for you. Sorry that some of us are "ridiculous" with our technical problems.
Next time you get disconnected while playing poker, run "HiJackThis" and post the log here and I'll take a look at it. Another thing you can do is run ProcessExplorer while you are on, that will tell you what is running at the time.
I have Charter as well and I don't like them very much. Here's my latest interaction with them:
I found out they were offering a faster speed than I had so I looked up their phone number in the phone book. When I called that number it had been disconnected, so I called their 1-800 number. This is the conversation I had.
ME: Hi I'd like to upgrade my internet service to the highest speed.
HER: What's your name and information please?
(I gave it to them)
HER: In order to upgrade service you have to prepay for it.
ME: Can't you just bill me?
HER: No you have to prepay at your local office.
ME: OK, where's my local office, the phone number in the phone book is disconnected.
HER: I can't give you that information.
ME: OK, what's the phone number then.
HER: I'm not authorized to give you that information.
ME: You won't even give my the phone number so I can find where the office is?
HER: It's against our policy to give out phone numbers.
Dumbfounded, I said ok thank you I guess, and hung up. I then called the 1-800 number back, got a different person who had my internet speed upgraded within 45 seconds.