No what gets me, is when some idiot, thats right idiot joins a table and wants to use vulgar language and call anyone and everyone a name my momma didnt give me, then when you try to use the proper channel to report this, you get the run around. Sportsbook wants you to do thier job and tell them what game number, what hand number and the sub hand number so they dont have to read the text, the way i feel if i had to endure it then you should too. They really should monitor the chat cause some of it is just plain childish and disgracefull. But heres what sportbooks does about it.
You are currently customer 1 in queue. An agent should be available in 1 Minutes.
Hello, my name is Chester Thomas. I'll be assisting you today.
You: game 39622189, history 39664381 player name is omcpokersteelers
Chester Thomas: Hello Lisa.
You: this needs to be taken care of
You: this is annoying
Chester Thomas: Please give me a moment to look into this...
Chester Thomas: Can I have the Hand ID for this Lisa, cause this game have 10900 hands and it is almost impossible for me to review each hand.
You: it was throughout the entire game
You: from the time he sat down
You: til the time he was knocked out
You: i am in a game i dont have time to go search through the text to read this again, its still on my screen
You: you can see where he was typing i gave you his name, its not that hard
Chester Thomas: No Lisa it is not that easy, the system do not work like this, I need a game number and Hand Id for this, there is not an option for us to search what this player wrote only. As I said before this game had 10 900 hands.
You: i gave u the game number
You: You: game 39622189, history 39664381 player name is omcpokersteelers
Chester Thomas: Yes the game number but that game has 10 900 hands Lisa, we can not review what was written on each hand. And I can not do anything with the player name either. I need both the game number and hand Id.
You: look at 39664381 - 34
You: it was the entire beginning of the game
You: you guys need to improve this, u have a player who is abusive and you have the capability to read the text just like i do i gave you the game number and hand number, just start from the begfinning
You: i am losing my game, playing around with you
You: this is a waste of time to even talk to you guys
You: i will just tell my fellow players how useless it is to try to resolve these issues on this site
You: thanks for not helping as usually
Chester Thomas: I am sorry to hear you say that Lisa, but you did not gave me the Hand number before, just the game number. I will create a ticket for this to be reviewed by the department in charge.
You: if u look at the beginning of the text u will see i gave u all the info, just start at 1 and work you way through he was very rude the entire time
You: like i said thanks for nothing
This has ended up being a mute conversation and a waste of my time.