Shoestringx
Rock Star
Silver Level
Ok here is the deal, the last time that I logged off my UltimateBet account I had approximately $125 left. Tonight I sat down to play some poker. Loaded up PokerTracker and PAHUD and went to go sit at a table when I realized that my account balance was $1.08. So basically my money disappeared and I have no idea where it went.
Now, I am not posting here to bash UB or to lay blame on anyone or anything. I am just looking for advice on how to proceed. I sent the following e-mail to UB's support and am currently waiting for a reply:
Hello,
My user name is Shoestringx and my name is XXXX XXXXXX.
I am e-mailing support as there has been money that has gone missing from my account.
July 7th, 2007 was the last time that I played poker on UltimateBet. When I closed the software my account had a balance of approximately $125. I opened my account today, July 11th, 2007 to play poker and my account balance was $1.08. I would like to know where this money went?
I checked the transactions for the last 30 days and the last transaction was on July 7th. My records show no withdrawal or anything else. I just don't understand how $125 can just disappear with no record?
Please respond soon,
Thank You
Is there anything else that I can do, or does anyone have any idea what could have happened?
I've read horror stories on here about UB's customer service, guess I'll find out for myself what it is like.
Now, I am not posting here to bash UB or to lay blame on anyone or anything. I am just looking for advice on how to proceed. I sent the following e-mail to UB's support and am currently waiting for a reply:
Hello,
My user name is Shoestringx and my name is XXXX XXXXXX.
I am e-mailing support as there has been money that has gone missing from my account.
July 7th, 2007 was the last time that I played poker on UltimateBet. When I closed the software my account had a balance of approximately $125. I opened my account today, July 11th, 2007 to play poker and my account balance was $1.08. I would like to know where this money went?
I checked the transactions for the last 30 days and the last transaction was on July 7th. My records show no withdrawal or anything else. I just don't understand how $125 can just disappear with no record?
Please respond soon,
Thank You
Is there anything else that I can do, or does anyone have any idea what could have happened?
I've read horror stories on here about UB's customer service, guess I'll find out for myself what it is like.