mainly keeping this here so i have a complete record in one place but after officially complaining they sent me this.
Hello Philip,
Thank you for your email.
As previously advised we carry out periodic business risk assessments on randomly selected accounts, we would like to remind you that, as stated in our terms of service which can be found at:
https://www.pokerstars.uk/poker/room/tos/ you are permanently excluded from accessing our site.
We would like to bring to your attention Section 12 of our End User License Agreement:
12. DISPUTES
12.1 The User accepts that the historical data of each game shall be as recorded on the Rational Group servers. In the event of a discrepancy between the cards displayed on your computer and the game records on the Rational Group server the latter shall prevail. The User accepts that the "Instant Hand History" and "Hand Replayer" features of the Software shall not be considered as the official historical record of any hand.
12.2 The
uk gambling Commission requires its licensees to put into effect a written procedure for handling customer complaints and disputes and to provide information about that procedure to Users in their terms and conditions. This complaints and disputes procedure does not in any way restrict the right of Users to bring proceedings against Rational Group in any court of competent jurisdiction and will only be binding upon the parties where they agree that it should be so. Rational Group complaints and disputes procedure is as follows, and is entirely free of charge to Users:
STEP 1: Users should contact Support and provide as much detail about their complaint as they are able.
STEP 2: If our customer service team cannot resolve the complaint to your satisfaction and the complaint relates to the outcome of a gambling transaction, Users may refer the dispute for independent dispute resolution.
Our third-party dispute resolution provider is IBAS and can be contacted at:
adjudication@ibas-uk.co.uk. Users wishing to avail themselves of this service may also consult the IBAS website for more information at:
http://www.ibas-uk.co.uk.
Users are entitled to receive a copy of this procedure on request or upon the making of a complaint. Users should note that the complaints may be rejected where the arbitrator considers them to be groundless or malicious and that a ‘complaint’ is where a User is dissatisfied with any aspect of Rational Group’s conduct of its licensed activities and that a ‘dispute’ is an unresolved complaint about the outcome of a User’s gambling transaction with Rational Group. Users acknowledge that Rational Group is required by regulation to provide information about each complaint made referred to The UK Gambling Commission.
Alternatively, if you remain dissatisfied with the resolution of your complaint after interacting with our customer support team, you may refer to the EU’s Online Dispute Resolution Platform. For more information please visit their website here, and follow the guidance provided to log your complaint.
We apologize for any inconvenience caused.
Kind regards,
Nataliya
Stars Security
To enhance the security of your Stars Account, we strongly encourage you to set up our additional security features; Stars PIN, SMS Verification, RSA Token and Security Questions.
Activation of these features is extremely simple and can be completed within the ‘Account’ menu within our software.
We will NEVER ask you to confirm your login credentials or password via email, phone or chat facility or in any way. We do not advise giving your login information to anyone under any circumstances.
------- Previous Email -------
From: pbudden
Sent: 01/30/2018 11:45:33
To:
security@starsaccount.com
Subject: Re: Stars Account closed
and obviously you are not the complaints departmentment or a manager otherwise this would be stated under your name so you are not taking this seriously and giving me blase answers. as you are not taking my complaint seriously this will be taken further I am fed up with these excuses and being sent the same email by different people every time. everything will be supplied to the appropriate authorities.
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From:
security@starsaccount.com
Subject: Stars Account closed
Hello Philip,
Thank you for your email.
As we already inform you your account has not passed this recent screening process, which has resulted in the permanent closure of your account.
https://www.pokerstars.uk/poker/room/tos/
We apologize for any inconvenience this may cause.
Regards,
Giuseppe
Stars Security
To enhance the security of your Stars Account, we strongly encourage you to set up our additional security features; Stars PIN, SMS Verification, RSA Token and Security Questions.
Activation of these features is extremely simple and can be completed within the ‘Account’ menu within our software.
We will NEVER ask you to confirm your login credentials or password via email, phone or chat facility or in any way. We do not advise giving your login information to anyone under any circumstances.
this is a straight copy from email and has come out upside down
and this was my reply.
ok i understand what that says but i want this in black and white
are you accusing me of cheating and if so i want to see your evidence.
i don't understand how the cards that are shown on my screen can differ in anyway to what is shown on your server unless one of us is manipulating the data.
I will provide full access to my computer to anyone who requires it to prove my innocence.
I have nothing to hide and this just seems like more gobble-de-gook to avoid putting anything concrete in black and white so that I could take you to court for libel or slander.
you just don't understand the kind of person I am. If I was cheating then I would have accepted your decision and just walked away.
The only reason I'm making this much noise is because I'm protesting my innocence.
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From:
security@starsaccount.com
Subject: Stars Account closed
Hello Philip,
Thank you for your email.
As previously advised we carry out periodic business risk assessments on randomly selected accounts, we would like to remind you that, as stated in our terms of service which can be found at:
https://www.pokerstars.uk/poker/room/tos/ you are permanently excluded from accessing our site.
We would like to bring to your attention Section 12 of our End User License Agreement:
12. DISPUTES
12.1 The User accepts that the historical data of each game shall be as recorded on the Rational Group servers. In the event of a discrepancy between the cards displayed on your computer and the game records on the Rational Group server the latter shall prevail. The User accepts that the "Instant Hand History" and "Hand Replayer" features of the Software shall not be considered as the official historical record of any hand.
12.2 The UK Gambling Commission requires its licensees to put into effect a written procedure for handling customer complaints and disputes and to provide information about that procedure to Users in their terms and conditions. This complaints and disputes procedure does not in any way restrict the right of Users to bring proceedings against Rational Group in any court of competent jurisdiction and will only be binding upon the parties where they agree that it should be so. Rational Group complaints and disputes procedure is as follows, and is entirely free of charge to Users:
STEP 1: Users should contact Support and provide as much detail about their complaint as they are able.
STEP 2: If our customer service team cannot resolve the complaint to your satisfaction and the complaint relates to the outcome of a gambling transaction, Users may refer the dispute for independent dispute resolution.
Our third-party dispute resolution provider is IBAS and can be contacted at:
adjudication@ibas-uk.co.uk. Users wishing to avail themselves of this service may also consult the IBAS website for more information at:
http://www.ibas-uk.co.uk.
Users are entitled to receive a copy of this procedure on request or upon the making of a complaint. Users should note that the complaints may be rejected where the arbitrator considers them to be groundless or malicious and that a ‘complaint’ is where a User is dissatisfied with any aspect of Rational Group’s conduct of its licensed activities and that a ‘dispute’ is an unresolved complaint about the outcome of a User’s gambling transaction with Rational Group. Users acknowledge that Rational Group is required by regulation to provide information about each complaint made referred to The UK Gambling Commission.
Alternatively, if you remain dissatisfied with the resolution of your complaint after interacting with our customer support team, you may refer to the EU’s Online Dispute Resolution Platform. For more information please visit their website here, and follow the guidance provided to log your complaint.
We apologize for any inconvenience caused.
Kind regards,
Nataliya
Stars Security
To enhance the security of your Stars Account, we strongly encourage you to set up our additional security features; Stars PIN, SMS Verification, RSA Token and Security Questions.
Activation of these features is extremely simple and can be completed within the ‘Account’ menu within our software.
We will NEVER ask you to confirm your login credentials or password via email, phone or chat facility or in any way. We do not advise giving your login information to anyone under any circumstances.
------- Previous Email -------
From: pbudden
Sent: 01/30/2018 11:45:33
To:
security@starsaccount.com
Subject: Re: Stars Account closed
and obviously you are not the complaints departmentment or a manager otherwise this would be stated under your name so you are not taking this seriously and giving me blase answers. as you are not taking my complaint seriously this will be taken further I am fed up with these excuses and being sent the same email by different people every time. everything will be supplied to the appropriate authorities.
Sent from my Samsung Galaxy smartphone.
-------- Original message --------
From:
security@starsaccount.com
Subject: Stars Account closed
Hello Philip,
Thank you for your email.
As we already inform you your account has not passed this recent screening process, which has resulted in the permanent closure of your account.
https://www.pokerstars.uk/poker/room/tos/
We apologize for any inconvenience this may cause.
Regards,
Giuseppe
Stars Security
To enhance the security of your Stars Account, we strongly encourage you to set up our additional security features; Stars PIN, SMS Verification, RSA Token and Security Questions.
Activation of these features is extremely simple and can be completed within the ‘Account’ menu within our software.
We will NEVER ask you to confirm your login credentials or password via email, phone or chat facility or in any way. We do not advise giving your login information to anyone under any circumstances.
what do you guys think of this?
done on my phone so it might have doubled some of it up sorry if it has.
