They will refund you your $$$. That's what takes so long sometimes cause they have to go back into their system to reconfigure everything & find out who had what & when. The $$$ that "you could have won" you don't get, only what you bought in for & possibly the $$$ from what place you were in when it shutdown. EX: if you were in 10th place in chips when it shutdown, you will get what 10th pays out. You should get an email from them soon.