CARD CHAT and MEMBERS you da BOMB!

Be honest! How many of you thought I was scamming in my complaint involving Ultimate Bet or was remotely at fault for them closing my account? I appreciate honesty much more than patronage. I can't find my thread or I would have posted there - for those of you who don't know what happened - About a week ago I complained in this forum about UB closing my account and keeping all my bonus money AND my deposit of $750.00. They accused me of bonus abusing, closed my account and kept my deposit.

Not sure what swayed them to re-open my account, bonus and deposit money intack. Perhaps it was the work of Mike from the link that aliengenius gave me. Perhaps it was the pressure the admins from raketherake put on the poker managers of Ulitmate Bet. Perhaps it was the pressure put on them by the Kahnawke Gaming Commission, in canada, that license them which CC members provided me with. Or maybe it was the emails from Cardchat supporters.

What ever the reason was, I got all the information from CardChat forum members that aided my case. YOU GUYS ROCK!!!

Here is the email I just got from them. I can log in and play again. From : <cashier@ultimatebet.com>Sent : Thursday, April 5, 2007 5:20 PMTo : playfulatnight@hotmail.comSubject : RE:Cashier Support Form Submission [#5176913] | | | InboxDear Play Atnight ,Thank you for getting back to us. Our fraud department has seen a large increasein patterns that are similar to bot activity, a software used to collect hoursin order to convert bonus dollars to real money. After much discussion, it wasdecided that this is not to any fault of the player. There have been about adozen customers affected and these accounts are currently being reactivated withtheir balances left intact. Your account has been reactivated. We do apologize for any inconvenience causedand appreciate your patience and understanding during this time.Please do not hesitate to contact us if you require further assistance oradditional information.Best regards,ShaharahWithdrawal Support

Yay! Glad to hear you got your money back Elle.

nice one, glad to hear you got it sorted out

Scamming? Maybe I missed something.

CallMeBaby said:

Be honest! How many of you thought I was scamming in my complaint involving Ultimate Bet or was remotely at fault for them closing my account?

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I don't recall the thread but I'm pretty sure I'd just assume UB support incompetence. They have quite the track record (and I've heard a lot of horror stories since the AP merger too).

Anyway, good to see everything worked out (eventually).

Good for you; glad to hear the good news.

Excellent stuff.

I honestly didn't form an opinion, you seemed entirely believable and genuinely upset. My fear was that against a machine like UB being in the right was not always going to be enough. I'm glad it was.

Boy, the services this place provides!!!!

So impressive.

Beware about asking for sex tho.........

Glad you got it back - now don't risk your rent money again lol.

right is not might, there is power in numbers

Irexes said:

Excellent stuff.

I honestly didn't form an opinion, you seemed entirely believable and genuinely upset. My fear was that against a machine like UB being in the right was not always going to be enough. I'm glad it was.

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I don't think it had anything to do with my being right. I think lots of people are right (Green Mtn Boy in his plight for example) but they dont' get the support they need.

You guys gave me the support. You provided me with great information that I would never have thought of myself. And I know for sure some of you sent emails to UB showing your outrage because you believed in me.

Without CC I would not have won this fight. I am eternally grateful to all of you.
Thanks again.

(to the person who asked for clarification for "scamming" - I meant did you think I was hiding something and or lied, thus deserving what UB did to me - i.e. close my account and keep my $750.00 deposit.

Here's your original thread about your UB problem:

https://www.cardschat.com/forum/general-poker-13/challenging-pokersite-decision-82028/

That is awesome, I'm glad they changed their minds. I had a feeling they they thought it was a bot. Honestly, thats really a compliment to your play. They think only a computer program can play for as long and play as correctly as you.

Anyway, congrats on getting your money back!!!

Very cool. Glad to hear that you and UB got is sorted. At a minimum, keeping your initial deposit was wrong. It's a great PR and cust service move to return both your money AND your bonus after re-opening your account.

Excellent news, thanks for keeping us updated. This is the kind of member support you can always expect to find here. We may be blunt sometimes, but we are here for each other.

Glad you got it straightened out,,,,, buck

Yeah - give it to 'The Man' show him whos boss