Wpn shady customer service

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Aces74

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any one else experience shady customer service from Wpn.
I had an issue that happened during hand.
I contacted immediately with hand # and game id.
I was told would hear back in 24hrs but no gtd.
Now why after I report a legitimate issue and after support acknowledge incident do I get the cold shoulder.
 
srqgrinder

srqgrinder

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What was the incident? If you don't mind that is.. I'm just getting into online poker and getting as much info as possible on the sites.
 
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Aces74

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follow up email from bcp wpn Hope this email finds you well,we will be happy to be of an assistance.
We understand that you have contacted us to have your gameplay checked and verify with the software issue that you had at the time since you mentioned that you lost some amount while you were playing (obviously or wouldn't contact).Our team reviewed and investigated with your situation however,it shows the rest of the tables were working fine and there is no issue.
Ok so then the message continues after denying me the rightful amount owed.
It was found out that you are the only one that is having issues and it is considered an isolated case since other players are able to make actions on table.We do not wish to take any money from our players with out the right reason but this is not something that we can cover since we did not cause it.
We understand that the program/software that you are using came from our website but that does not mean whatever happens on software running on your device will be covered right away.
There are a lot of factors that may cause some glitch or bugs while playing but we will cover the fee's or refund the lost amount(have not) if it was caused by our server that clearly show problem coming from us.
Please let us know if there is anything else blah blah ba
Kind regards,
JimBlackChip Poker Support

same agent i contacted with issue as was happening during hand since online there is no floor just online chat which takes time.I had made 3 bet then was 4 bet i clicked call 10 times nothing glitchy screen however other tourn running fine.
So I was folded but not before I was able to 3 bet ???
Did not seem or feel right like why right then.Was I going to win the hand and me continuing the bet was unacceptable somehow?
Even after support says there was an issue no credit.
 
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Dferris

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I sometimes find them a little shady but have been compensated
 
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Aces74

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They are saying since isolated event and they know about it still no
thats shady

isolated event no refund lol
fk them.

There saying since isolated event and they know about it still no
thats shady
 
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Aces74

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Hello,
We hope his email finds you well,It's a pleasure to assist you.
We can go ahead and provide you with a refund so you can avoid these kind of particular issues, etc ....
then I asked when refund is going to be placed in my account
the very next message states my particular case doesn't qualify for a possible refund. EduardWinning Network Suppor Poker team
So know I am like what the fk?
 
pothead2012

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What stakes were you playing at if you don't mind me asking ?
 
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Aces74

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honestly $15ish the bet sum total .10 /.25 nl h.
I just took 1rst in 500gtd on friday.
I just contacted them as it was happening so they couldn't say connection.
They will not refund says was glitch or on host my end they are saying software.
Asked for some tourn bucks
 
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ACR Rep

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any one else experience shady customer service from Wpn.
I had an issue that happened during hand.
I contacted immediately with hand # and game id.
I was told would hear back in 24hrs but no gtd.
Now why after I report a legitimate issue and after support acknowledge incident do I get the cold shoulder.

Hi, please let me help you. Send me your Nickname and Tournament or Game ID by PM so I can assist you with this matter.
 
A

ACR Rep

AmericasCardroom Rep
Silver Level
Joined
Nov 22, 2012
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5,660
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any one else experience shady customer service from Wpn.
I had an issue that happened during hand.
I contacted immediately with hand # and game id.
I was told would hear back in 24hrs but no gtd.
Now why after I report a legitimate issue and after support acknowledge incident do I get the cold shoulder.

Hi! Please be so kind and check your account and also your inbox. I sent you an update regarding this situation.
 
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