Winner Poker VIP Program - Bad!!

C

Cooking

Legend
Platinum Level
Joined
May 19, 2011
Total posts
2,712
Awards
2
Chips
249
Sometimes, I play on winner poker (an ipoker room) and never had any problems with them, but I think that when a poker room decides to offer a VIP Program, they should at least be organized.
I requested a points exchange for money ($30) on Monday and the site said that the maximum wait was 72 hours. Ok, I waited and nothing. So, I contact their support and after a few emails, the person told me that I should wait for an update. Of course, still no answer and no money. I used to like their VIP Program, but good that I decided to not collect more points, because if that's the way that they treat a simple thing, I definitely not going to deposit there anymore.
 
M

Mickey

Rising Star
Bronze Level
Joined
Apr 9, 2012
Total posts
1
Chips
0
Same here. I requested to convert my points into USD 1000,-. After 72 hours nothing happened, so I contacted their customer service. They said the VIP program was updated, so I had to make another request. I did, but nothing happened. I am now 10 days and about 20 emails further, but the only reply I get is that the "concerned department" did not make a decision yet, so if I can please be patient. I fear I can forget about this bonus of USD. 1000,-.
 
Winner Poker
Top