danelyCS
Rock Star
Silver Level
Hello, with error I mean some system error of the room, a badly announced tournament, a software error and the like.
For example, in my case, I play a lot of Omaha Hi-Lo, there was a time when I registered at Bet365 in an Omaha Hi-Lo Tournament that I had already played several times, I knew it perfectly, the cost of the entry was EUR 10, then I played as normal, one day I expected the boat to be divided because I had the Low Hand, I was in a good position and I was ALL IN against a player with more chips than me, but what happened! be eliminated! NOOOO! What the hell is happening, I asked myself.
What happened was that, although the tournament was advertised as Omaha Hi-Lo, the system suddenly started to take it as Omaha Hi only, and there was the error, so all the Lo hands they were not taken into account, besides sometimes there is no low hand then one can not realize.
Then with all the evidence in my favor I contacted to the support of Bet365, and first the people of the chat did not give me importance and they told me that I lost giving me any stupid reason, you know how the support people are, they wanted to teach me how to play, but after a week I was refunded the amount of the ticket, and I also complained to get compensation because I was not the guilty and also I was in a good position in the tournament and would have won something more than only the entry, and they ended up giving me twice the entrance, and obviously they blamed all Ipoker.
Well I hope I have not boring you, I just wanted to tell you, greetings to all!
For example, in my case, I play a lot of Omaha Hi-Lo, there was a time when I registered at Bet365 in an Omaha Hi-Lo Tournament that I had already played several times, I knew it perfectly, the cost of the entry was EUR 10, then I played as normal, one day I expected the boat to be divided because I had the Low Hand, I was in a good position and I was ALL IN against a player with more chips than me, but what happened! be eliminated! NOOOO! What the hell is happening, I asked myself.
What happened was that, although the tournament was advertised as Omaha Hi-Lo, the system suddenly started to take it as Omaha Hi only, and there was the error, so all the Lo hands they were not taken into account, besides sometimes there is no low hand then one can not realize.
Then with all the evidence in my favor I contacted to the support of Bet365, and first the people of the chat did not give me importance and they told me that I lost giving me any stupid reason, you know how the support people are, they wanted to teach me how to play, but after a week I was refunded the amount of the ticket, and I also complained to get compensation because I was not the guilty and also I was in a good position in the tournament and would have won something more than only the entry, and they ended up giving me twice the entrance, and obviously they blamed all Ipoker.
Well I hope I have not boring you, I just wanted to tell you, greetings to all!