Originally Posted by MSG1093
One week ago i create my account on 888 i made my first deposit with paypal 20$ ,
My account was suspended while i was playing a 5$ tournament with more than 350 players , i was 4th and we were 18 left, i had good chances to make a decent payout .
i received this email :
Verify your account
This is the Operations Team at 888poker and we are contacting you with regards to your account with username "gazgouz".
Restrictions have been placed on your account until we receive and validate the following documents in order to authenticate your personal details.
A copy of any credit card(s) used to deposit (front & back). Please be sure to cover the middle eight digits of your card number and the three digit code located on the back of the card.
A copy of your ID, Passport or Driver's License.
To upload the requested documents, click on the "Verify Now" button below to the safe cashier and follow the instructions.
Alternatively you can photograph your document(s) and send via MMS to +44 786 003 2111.
Please note that this is a UK number, and any MMS messages will incur a cost as per your network provider.
In the meantime, any withdrawals you have pending may be held in process or returned to your bankroll.
You will be notified when your documents have been received and verified. "
Is this a joke ? how can they disable my account while i'm playing a tournament ??? is this even legal ?
ok so i've sent my documents one week ago and sent them many email but they keep ignoring me , what can i do to reactivate my account ?
Can you help me in this forum?
This Is out-right Insane, how In the world, can they actually suspend you during a game with 18 players left while you're In 4th place? What really Is bothering me about this, Is the fact that they took your buy-in for the game, let you play down to 18 players, and then all of a sudden decided to suspend you? I mean really?
Why even let you enter the game In the first place, If their was an Issue with your account? While I admit I don't play on 888 poker other than the CC games, and that I really don't like the site In general, this though makes me even like them less, than I already did.
I hope you sort everything out, and I hope they at-least gave you the winnings for placing In w/e spot you placed In the game In the end when you just folded away your stack