They respond me I have to make new email address and verificate it again... now it is fixed... But they don't answer me if I have two accounts, so I wrote them again and they respond me this:
Thanks for your email.
We've reviewed your account and could not find any new accounts.
Therefore, we ask you to provide copies of the following documents:
- A legible copy of the identity card with your photo (civil / driver's license, passport)
- Legible copy of a utility bill showing your name, current address and date of issue (not older than 3 months)
- A legible copy of a bank statement showing your name, account number, current address and date of issue (not older than 3 months)
Please scan or make photo of documents and send them to the following address: firstname.lastname@example.org
If you have access to your user account, sign in and send documents via the appropriate function in the PokerStars (up to 5MB). On the right bar, click:
Help -> Contact Support / Upload Documents
Select Categories -> "Security"
Select other categories -> "Request for Documents"
Once the documents are received, we will be able to continue to verify your account.
We appreciate your cooperation and look forward to your response.
Verification Department PokerStars
....So I think everyone who didn't send them this documents, he hasn't account responsible to make cash out on Pokerstars...