Unfair play 1/2 cash game FULL FLUSH POKER
I hope i got this in the right spot couldn't really find a spot it looked like it fit.
hi my name is James my full flush
poker-username is supernuts, and its a variation of that on a few of the other sites.
So i ran into a problem at a 1/2 cash game on full flush on 4/28/15 where the table buy in structure is 200 max. and as we were playing i noticed a player seem to have a lot of chips around 500.00 after i saw him go broke and re-buy. I didn't notice where any player was shorter from him winning a pot to have that many chips.
so hes about 300 chips more than hes allowed to buy in.I just assumed i made a mistake on the max buy in and continued playing. as game went on the player that had bought in for the large amount against the table rules, Known as (BILLPAN) and myself entered a pot together and he ended up going all in i have around 400.00 stack.i had some outs and also thought about the buy in to the table that i just saw him to buy in for a large amount.
And that helped me make my decision on calling him as i thought i could buy back in for the large amount as well. and have a chance to at least win it back. I called i lost, i went to buy in and its only allowing me to buy 200.
I'm a little confused here so i asked him (BILLPAN) how he purchased that amount of chips when the table max is 200. another player also typed in saying he was wondering the same thing,I cant remember the other player that typed that in now, but the rest of the table were these players . Spiritinthesky,littlepony,birdman123,av1111,mistam ogli.
IDK maybe some of you know them and they may remember this, I think it was (spiritinthesky)that had also typed in asking the same thing. (Billpan) did answer back saying there's a bug in the system that allows you to manipulate the buy in. buy in for 200 then immediately move all in and add another amount and so on to get as much as you would like at the table.And that i can do it too.
He told me fast and quick almost like i was going to be happy he broke the rules due to a bug to get the rest of my money he should of never had access too. I've never seen this happen when I've moved all in and added a reload it just adds the difference to the max buy in.
so I'm not really sure besides I'm not going to break the rules and am a little upset at this point that this player broke the rules to gain a pretty big advantage. I've always thought of this as cheating,almost the same as pulling chips you won off the table. and he had no problem admitting this. no one else at the table knew about this bug that would let you add extra buy in chips to the table. i immediately contacted live chat and explained that i feel like i was cheated out of some of my chips due to a player knowingly braking the rules, due to a bug in the system.
live chat Representative took a moment and responded back they knew of this and all players can do this, but they discourage players from doing this and taking advantage of this. well i don't cheat and i responded immediately to them to get this figured out, I gave them the info for the table so they could look at the player admitting this and other players not knowing this,
i said well if only some players know about this and are discouraged from doing this (braking the rules). wouldn't that give other players an advantage, he agreed. i asked since Full Flush knew about this and hadn't gotten it fixed how come they didn't send a email out to customers, so all players knew so either there wasn't a advantage as much or if you saw a player do this you could move tables or just not play the site until they fixed it, either way i think it should be up to us to make that decision and know if there is an unfair advantage going on.
The live chat REP said yes we should have sent an email out and that would be an unfair advantage. i also asked why this player was still able to play. while they were supposed to be looking into cheating or braking the rules or a player having a unfair advantage over others.
The REP responded we have to wait for management to get here and they wont be here for a few more hours, well i thought it was kinda important and figured they would get someone in there looking into this immediately when the sites,or players integrity was at stake.
long story short they basically told me this wasn't cheating and was fine. I think this was very much cheating. so this has been a few weeks and they sent me several emails back and forth cause i was telling them no i gave you the info to see he broke the rules and he knew he was braking the rules, and you guys also knew of this and told know one.
i have a part of a live chat message i believe it was the 2nd message, and a few emails.i wish i had got the other live chat. but i was copy and pasting and didn't get the whole session, wasn't really sure how to pull it off and didn't think about it with the first live chat, i honestly didn't think i would need it when i could prove this happened. ill post this chat below. i have some emails that go back and fourth for a week basically saying what i said in this post about being cheated out of a portion of my stack he shouldn't of had access to at that point and i wasn't able to buy in to have the same access to his chips. and them saying its not cheating and tough luck, ill post them if you guys want to see them .
I'm basically wondering what you guys think, and to let you know to pay attention when your playing that site, they have proved they offer no protection to the players, and wont own up to a software mistake that mess with the integrity of the game and cost you money to lose unfairly, so do you guys agree with me was this a form of cheating gaining an unfair advantage over me and other players in general.
Or do you agree with full flush and this was just fine that they were knowingly braking the rules to get your chips when not all players knew of this, or like me do not want to cheat, thanks every one . I'm sorry this was so long i just wanted to get all the information in here.
If you guys do agree maybe you can sign or say you agree in the comments i would like this to reach them so they know they cant just ignore the people that make there site stay in business, and act in a rude way and really give no explanation to the issue except for nope its fine.
hat session started at 12:46:17
Please be patient while you are being connected with an operator ...
You are now chatting with John
John:Hello, thank you for contacting us, may I have your username and date of birth please?
james:yes I was just checking back about an issue I reported to live chat this morning and also sent an email as well and I haven't even got an email confirming you guys are looking in to this or anything
John:Investigation usually take 24 to 48 hours
John:However we were about to answer to yourr email
John:In regards to the situation reported. Our developers are already working on it.
John:In the meantime the option is also available for you.
John:We do not encourage players to do that and that is why just isolated cases are seen.
james:I didn't understand your message above what option is available to me
John:You can also bring more chips to the table.
james:what you are saying cheating is an option
james:im not sure im understanding
John:Cheating is not even part of this conversation.
John:We noticed a system glitch and we are working on it.
John:All players can do it and as soon as it is removed it will be removed for all players.
james:well that's cheating and anytime I have gone all in and added chips and didn't lose it just added the difference and if your saying that all players can do this nobody at my table even knew about this
John:We will be taking the required measures in regards to the player abusing of it.
John:That is what I just told you in the text above.
james:what did u just tell me
John:"We do not encourage players to do that and that is why just isolated cases are seen."
james:if I had 20 left in my stack and in a hand and added 200 and I doubled it would only add 160 to the table ive never seen this before