Unbelievable Carbon Customer Service
So I just tried to open and acct on Carbon last night, couldn't get the deposit to go through. Went back today and it's disabled. Got on chat support and they said some other person with my last name had a chargeback and it must be paid before i could have an account! WTF kind of service is that?! Here's the convo for proof.
Can you look and see why my acct was disabled?
Brandon: at 17:03:08
John Bishop: at 17:05:08
It has come to our attention that chargebacks have been made in other accounts related to yours, that is to say, stop-payment requests were made to the bank or credit card company against legitimate deposits made in those accounts.
John Bishop: at 17:05:09
It is possible that the charges were not recognized and were reversed inadvertently. However, we cannot proceed with any further transactions on your account until these chargebacks have been repaid via cash transfer.
John Bishop: at 17:05:58
Please have mr. Cody "XXXXXXX" resolve this issue.
John Bishop: at 17:05:58
Brandon: at 17:06:18
that's not correct though. I did create an account previously but was never able to deposit because the bank blocked the transaction
John Bishop: at 17:06:22
After he solves the issue with the account, we can reactivate yours.
Brandon: at 17:06:53
what? I'm not Cody "XXXX"
Your account is related to his.
Brandon: at 17:07:59
in what way? That makes no sense. someone else has a "chargeback" and someone completely different can never play on Carbon because of it? That's ridiculous
John Bishop: at 17:09:01
I am really sorry Brandon.
Brandon: at 17:09:05
that's fine...this will be blasted to 2+2, CardsChat, Twitter, deuces cracked, and pocket fives
John Bishop: at 17:09:24
As per company policies, we can't reactivate your account until Cody resolves the chargeback issue.
Brandon: at 17:10:04
worst customer service i can imagine. Some random person has an account issue and you pin it on someone completely unrelated to the issue.
John Bishop: at 17:10:48
Please contact him and we will be able to solve this issue.
John Bishop: at 17:10:58
We apologize for the inconvenience.
Brandon: at 17:11:24
sure give me his phone number and address and i'll go track down this person
Brandon: at 17:11:54
you realize there are more than 1 family with my last name in my city right lol
John Bishop: at 17:12:19
Our security team found that your account and his are related.
John Bishop: at 17:12:53
In am really sorry, we can't reactivate your account until he resolves the issue.
Am i just out of line or is this the most ridiculous thing ever? Some dude has my last name and because of such I can't play? I suppose somewhere else will receive my rake lol. Wouldn't want to give these douches my business if they were the last online room at this point.