I'm in the middle of a similar situation with FTP. I made a deposit and it cleared just fine. They then deducted $50 from my FTP account stating an insufficient funds. I have sufficient funds and made another $400 dollar deposit the very next day. Not only did they take the $50 from my account they also took $50 from my bank account.
Dear Brent2theD,
This email is to inform you that funds deposited to your
full tilt poker account using Quick Deposit (Instant eChecks) were not collected due to insufficient funds in your bank account.
We have now reclaimed the sum of $50.00 (USD) from your Full Tilt Poker account as payment of the outstanding amount.
For your reference the transaction details are as follows:
* On 2010-11-23 09:12:21 you made a Deposit for $50.00 (USD) using Quick Deposit (Transfer Ref: 06CF44ED).
* On 2011-03-14 00:00:00 we received a notification from your bank, informing us that there
were insufficient funds in your bank account to cover the Quick Deposit
transfer.
* On 2011-03-17 08:27:26 we collected $50.00 (USD) from your Full Tilt Poker account in order to recover
the amount owing.
Please note that repeated returned transactions may result in your Full Tilt Poker account being suspended.
When depositing in future please check your bank account details carefully and ensure you have sufficient funds to cover your transaction.
If you have any questions regarding this, please contact us at
echecks@fulltiltpoker.com.
Full Tilt Poker Support
Hello Brent,
Thank you for emailing Full Tilt Poker Support.
Full Tilt Poker use various third parties to process Quick Deposit transactions. In this instance one of the third party processors experienced some issues and as a result the transactions were not sent to your bank account for processing.
We rely on information received from these processors to communicate the details to you.
As you received the funds to your Full Tilt account at the time we must now attempt to debit this amount from your bank account.
Rest assured we are taking this matter seriously and are constantly working to resolve these type of issues.
Thank you for your understanding. If you have any questions, please let us know.
Regards,
Emmet
Cashier
Full Tilt Poker
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Original Message Follows: ------------------------
Why?
Sent from my
ipad
On Mar 14, 2011, at 8:27 AM, "Full Tilt Poker" <cashier@
fulltiltpoker.com> wrote:
Brent2theD, you received this email because you are a player at Full Tilt Poker.
To be removed please reply to
cashier@fulltiltpoker.com
Dear Brent2theD,
Your 'Quick Deposit' transaction outlined below was successfully added to your Full Tilt Poker account.
However due to third party processor issues there has been a delay in debiting your bank account for this transaction.
TRANSACTION DETAILS
DATE
TIME (ET)
TRANSFER REF
TRANSFER AMOUNT
23 Nov 2010
09:12:24
06CF44ED
$50.00
Your bank account ending in 3800 will be debited within 1-3 business days - please ensure that the appropriate funds are available.
Once debited, the transaction above will appear on your bank statement with the descriptor; "FTPayments".
If there are any additional transactions to be processed we will contact you in advance by email with the transaction details.
We apologize sincerely for any inconvenience - rest assured we are working as a priority to resolve these issues.
Sincerely,
Full Tilt Poker Support
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