re: Poker & Ultimate Bet Is The Worst and Need Help!
ultimate bet had a similar bug where phil hellmuth was pushed a giant all in pot that he didn't win....
the cards both popped up at showdown, and when the player saw he had won, decided to quit. but he closed the table before the pot was pushed to him, and all the observers at the table saw the hands flip up, then saw him leave, then saw the worst hand get pushed the pot.
i'm sure you can look it up and find more details. anyways, i think they sorted all that out, but when a figurehead of the site is getting the money he shouldn't get and observers were present that saw it all go down, that is a different situation than what you are in.
hard to get sympathy from players too because it really doesn't affect us... we all know the disconnect issues that exist. most sites give you more than enough time. i'm pretty sure this has happened to me before, but never in a big pot... sometimes like AA raise preflop and it craps out right then... might have even saved me money... but very very rarely, and i can't even remember the last time it's happened.
maybe try and deal with the united states sponsored players and spokesmen directly.