UGGG SO DONE WITH CARBON !!!!

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left52side

left52side

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So today I trie to log onto my carbon account and found my account had been suspended due to lack activity on there site.
I had just signed in a couple months ago and played one of our great freerolls on there (so not so unrecent activity).
I have spoke with customer service via chat to no avail.
They want me to send copys of bills and copys of photo Ids etc etc to them once again,and seeing as to how im not at home the moment and probably wint be until after septemember there is no way for me to send any bills or mailing address to them.
I have never been a big fan of carbon and now am just officially done even bothering with that site.
There customer service is meek to say the least.
 
dealio96

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Ugh that sucks, Left. I've never heard of them suspending accounts due to inactivity. Do you have an Aced account?? If so, try logging in at carbon under your aced account(worked for me).
As far as customer service goes...I always thought they were one of the best.
Best of luck to you, buddy.
 
left52side

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No I dont have an aced account,and maybe there customer service repo I spoke with was just one of the hit or misses typoe lol.
I think i am just done with the whole merge network all together.
I dont have any money on there but was going to play the freeroll tonight,and yes ive never heard of being suspended for that myself but thats what the rep had said to me about it :/
 
Danilo

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Sad news left, try to send an email to the carbon support explaining the situation, support via e-mail tends to be more comprehensive than the service via online chat, that most often only has ready answers.
 
XXPXXP

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So today I trie to log onto my carbon account and found my account had been suspended due to lack activity on there site.
I had just signed in a couple months ago and played one of our great freerolls on there (so not so unrecent activity).
I have spoke with customer service via chat to no avail.
They want me to send copys of bills and copys of photo Ids etc etc to them once again,and seeing as to how im not at home the moment and probably wint be until after septemember there is no way for me to send any bills or mailing address to them.
I have never been a big fan of carbon and now am just officially done even bothering with that site.
There customer service is meek to say the least.

did you using an Foregin IP address to log on to your carbon account?
think that is not suspended by inactivity
but, if you are log in by foregin IP address or some IP address not allowed to play in carbon

they might ask all these proof for security reason, in case make sure your account is not hacked.
 
Carl Trooper

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I have never liked Carbon, but that is pretty ridiculous. Why don't you stick to Bovada?
 
left52side

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I have never liked Carbon, but that is pretty ridiculous. Why don't you stick to Bovada?
I agree carl.
They always seemed liked there software lagged to me as well,just never cared for it.

did you using an Foregin IP address to log on to your carbon account?
think that is not suspended by inactivity
but, if you are log in by foregin IP address or some IP address not allowed to play in carbon

they might ask all these proof for security reason, in case make sure your account is not hacked.
Well see this is where we run into issues with there lack of customer service skills.
on chat first agent told me it was because Ia tried to log in to many times and they locked it,but since I changed my password and used there link they reactivated it,.
When second log in failed ,second chat agent pretty much all but told me I was lying about the first conversation I had with the first chat agent,until upon further reviewing previous chat log and then appruptly appoligizing for not seeing it,but then telling me I still needed documents and that my account would remain suspended due to lack of activity.
I have since been speaking with customer service via email at the moment.
Im not really worried about it because as mentioned above I really only used merge networks for these freeolls and staking people on here,because I never really liked merge network.
Why don't you stick to Bovada?
Carl I will not leave bovada unless there payouts seem to change.
It is and has been my favorite site for along time,I really only play there,I just used to play merge/carbon for the freerolls and to stake a few people on there,like I said I never really liked there set up even before black friday.
Shoot me a pm we can check out some tournam,ents on there and get a pool going.
I play the 200k about every sunday,as well as many other games.
I am usually on there at least five hours a day when im not playing live.
 
K

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i didn't log into my carbon account for about a year and was able to log in just fine. did you have money in your account? i had no funds in mine at the time
 
Carl Trooper

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I agree carl.
They always seemed liked there software lagged to me as well,just never cared for it.


Well see this is where we run into issues with there lack of customer service skills.
on chat first agent told me it was because Ia tried to log in to many times and they locked it,but since I changed my password and used there link they reactivated it,.
When second log in failed ,second chat agent pretty much all but told me I was lying about the first conversation I had with the first chat agent,until upon further reviewing previous chat log and then appruptly appoligizing for not seeing it,but then telling me I still needed documents and that my account would remain suspended due to lack of activity.
I have since been speaking with customer service via email at the moment.
Im not really worried about it because as mentioned above I really only used merge networks for these freeolls and staking people on here,because I never really liked merge network.

Carl I will not leave bovada unless there payouts seem to change.
It is and has been my favorite site for along time,I really only play there,I just used to play merge/carbon for the freerolls and to stake a few people on there,like I said I never really liked there set up even before black friday.
Shoot me a pm we can check out some tournam,ents on there and get a pool going.
I play the 200k about every sunday,as well as many other games.
I am usually on there at least five hours a day when im not playing live.

I play the 100k 1-3 times a month, depending on how I am doing for the week.
 
Debi

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Please don't use all caps in thread titles. :)

I am pretty sure that by next month you will want access yo your Carbon account - so get so done to mail you the information you need to send to them. :)

Every US member at CardsChat is going to want a Carbon account next month ;)
 
Carl Trooper

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Please don't use all caps in thread titles. :)

I am pretty sure that by next month you will want access yo your Carbon account - so get so done to mail you the information you need to send to them. :)

Every US member at CardsChat is going to want a Carbon account next month ;)

Any word yet on Bovada CC tourneys as well?
 
left52side

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Ok carbon issued resolved due to a simple error on there part and miscommunication with there chat reps.
They still have poor customer service as far as im concerned but appreciate the fact the issue is resolved.
 
BenjiHustle

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Seems like an overly emotional post without any semblance of being thought out. To state that they're terrible, but you don't care, seems like you just wanted something to cry about on that day.

Carbon's been great to me, has paid me, and has never had an issue with disappearing hand histories like Bovada does. I feel like bashing Carbon is bashing the one site in which American players can go and feel somewhat safe in regards to being paid and being able to access data that shadier sites hide.

Also, it's not doing me any favors in helping the player pool at the site that I play at, so quit being a little b*tch over nothing and, as a side effect, ruining my f*cking game. I've stabbed people for less.
 
left52side

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Seems like an overly emotional post without any semblance of being thought out. To state that they're terrible, but you don't care, seems like you just wanted something to cry about on that day.
LMAO im glad you feel that way,you are probably one of the reasons that merge network sucks so bad.
And it wasnt opne day just to be clear on the matter,and I think everything well very clear before posting thank you though for concerns.
I would in the future please wqatch your choice of words to fellow members of the forum because my friend I am the farthest from A little thing from A litlle b****.
The carbon network has nev er been one of my favorite places to play and as expressed above the only reason why I even log onto that account is to support cardschat and the many friernds I have made on here that I can play with on a weekly basis.
But thankjs for your reply i'll jot down a note in my LMFAO folder.
 
BenjiHustle

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You didn't address anything about Bovada's missing hand histories and data, 24-hour hold on downloading your hand history, bad software, anonymous tables (which hamper data/HUD use), and, despite their quick payouts, the occasionally bounced checks.

All you said is that you tried to log onto Carbon from an unknown location to them and then cried about the fact that your account was locked for a day. You're affecting MY player pool with short-sighted, long-winded, nothingness in the form of ALL CAPS and rage with a sidenote that says "I don't really care though". Tell me how that's not whiny crybaby garbage with a heaping helping of ignorance.
 
dealio96

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Also, it's not doing me any favors in helping the player pool at the site that I play at, so quit being a little b*tch over nothing and, as a side effect, ruining my f*cking game. I've stabbed people for less.
Uh oh....The kids must be off school today.
You're affecting MY player pool .

ROFLMFAO!! Who died and made you kingshit of Carbon???:confused: I thought u were grinding 4nl:confused: :confused:
 
left52side

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You didn't address anything about Bovada's missing hand histories and data, 24-hour hold on downloading your hand history, bad software, anonymous tables (which hamper data/HUD use), and, despite their quick payouts, the occasionally bounced checks.

All you said is that you tried to log onto Carbon from an unknown location to them and then cried about the fact that your account was locked for a day. You're affecting MY player pool with short-sighted, long-winded, nothingness in the form of ALL CAPS and rage with a sidenote that says "I don't really care though". Tell me how that's not whiny crybaby garbage with a heaping helping of ignorance.
LOL first of all I am not affeting your playerpool,there lack of customer service skills,there bad software,there horrible tournaments,and there always timing out and lagging software might have more to do with it besides my one post on a poker forum.
I was not from an unidenified location that it was locked of you read back it was for lack of activity lol :).
And as I have been playing on bovada for a few years and withdraw from them weekly I have never had any issues with them or there customer service at all.
Maybe that itself is why it is voted best site by far for america players.
And why so many people are choosing that over your precious carbon site lol,
And if A post on a poker foirum affects your game that much then maybe you need to spend a bit more time in the l;earning poker section of this forum.,
HaveA wonderful day :).
 
BenjiHustle

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I am, but like I said in my own thread, the loss of 1 player is a HUGE loss and the majority of players who would decide to play there based on something like this are people who will come into 4nl. It affects my player pool as it does anyone else's on Carbon. However, I'm here, and others aren't. Not only that, but I don't necessarily think others understand how detrimental it is to lose one player there especially in times like now. When you're talking about a 60-70 player pool, the +/- of 1 player is a big deal.
 
BenjiHustle

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Cardschat, poker.org, and other forum threads are squarely upon the 1st and second page of search results for those looking for a US site to play on. It's a primary source of information for players. It has an affect, believe it or not.

And yet, the basis of my point is lost.

If you really don't care about it, then why are you posting UGGG SO DONE WITH CARBON!!!! on a publicly available forum that may influence people in one way or another? Keep it to yourself. Cry into a pillow or something.

Not only that, but they resolved the issue within 24 hours. You still say their customer service sucks and it was an "error on their part". I bet.
 
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left52side

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And as stated above there is A reason why bovada is ranked bay far among number one for america players.
Masybe if you would spend more time addressing your beloved carbon and merge networtks about there constant lagging and timing out issues thewy have experianced since long before black friday and them there customer service skills then they would have alot more traffic,as I stated that I dont think it is a post on a poker forum that is hurting there trafiic lol.
And if they are begining to suspend players accounts due to lack of activity,then maybe that needs to be addressed as well.
Yes maybe I did make a big deal out of it because even though I only play there to support cardschat and my fellow members here that I can play with once a week/month whatever my time permits me to ,but that there are far easier sitres to withdraw money from without half the wait time,maybe you should factor all that into your account when you start thing about why carbon is not gaining traffic `on there site.
 
left52side

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And do a search please from this site or look into poker rooms sub forum and you my friend will certainly find other posts about carbon and merge network from many others besides me.
 
BenjiHustle

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I cash out with Carbon faster than Bovada (6 days last time) and have the money available quicker (immediately as opposed to 24 hours from Bovada). I had one issue with Carbon and that was making sure that I don't have 2 accounts and don't end up with one banned because of the rollover from Aced. It was resolved while I spoke with them and no other issues. The only other problem I had was when they changed the HH and PT4 stopped working (which PT4 is irrelevant on Bovada due to their anonymous tables) and they kept me up to date without me having to check back in and it wasn't even their issue; it was a PT4 updating issue. Maybe the issue is your inability to articulate in proper English what your problem is because you sure are having issues with basic spelling and grammar.

Also, I've never had lag. I don't even know where this is coming from. Maybe you need to hit up the rigtard thread where they're talking about lags before river cards that seem fishy and junk like that, even on PS and FTP. If you're expecting the site to NEVER skip a beat, then no site will meet your expectations.

And still you underestimate the power of the internet despite being on it. The point of writing a thread ABOUT A SITE and how they function is to give feedback for players to base decisions on. Why even write this thread if you expect nobody to look at it? Your lack of logic is perplexing, to say the least and this just illustrates my overall point; that threads like this one are irresponsible and ignorant.

Oh, and I did a search before I typed the thing about search results, so that I could say what I said about search results. I didn't just say it for sh*ts n giggles, it's a process we've all been through when selecting where to play.
 
left52side

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Not only that, but they resolved the issue within 24 hours. You still say their customer service sucks and it was an "error on their part". I bet.
Lol they resolved the issue yes after via chat reps virtually called me a lier telling me that was not said in porevious chat lol,yeah great customer service skills there lol.
And it was due to there fault I will attach email of the original copy where they changed my sportsbook name so it wasn't the same as my poker name,at the time they changed my sportsbook name from there servers it locked my account,although via chat I was told two different stories,once again yeah great customer service.
I still wonder if they even know why they locked my account or if they just feed me BS lol.
So yeah my point that if I was a depositing play do you think for one min ute I would tolerate first being called a lier second bering told three differnt reasons why my account was locked , and with people who talk the way you do playing there and with all of your charm and carisma,yeah I wonder why there player pool is lacking lol.
 
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