Here's one response I received from support:
This is Rica from the Titan Poker Support Team.
We understand how you feel; however, please note that we do take consideration your opinions and suggestions.
Rest assured that we are looking into the matter and we are taking all the appropriate actions to have it resolved the soonest time possible. We just want you to extend your patience on this matter as our Management needs to check further your suggestions.
Regarding the software crashes while you are playing, we suggest that you do the following:
*** For Windows XP users:
1. Download and install the application Unlocker (http://www.filehippo.com/download_unlocker/)
2. When the client crashes, do not to click on any of the buttons Send to Microsoft, etc., just yet.
3. Go to the folder C:\Documents and Settings\TTR96656492\Local Settings\Temp and sort the items by date (may be items need to be shown in detailed view in the explorer).
4. Find the topmost 2 or 3 items that are most recent, right click and select Unlocker.
5. Select Unlock All and exit Unlocker.
6. Copy those items somewhere else (e.g. on the Desktop) and attach the files to an email to Titan support.
7. Click on “Send report to Microsoft”
To improve the reporting to Microsoft:
1. Click on the flag icon next to the clock in the taskbar and click on Open Action Center.
2. Click on Change Action Center settings link on the left side of the window.
3. Click on Problem reporting settings link at the bottom of the window.
4. Check the second option (Automatically check for solutions and send additional report data, if needed).
*** For Windows Vista and Windows 7 users:
1. When the client crashes, open task manager, go to processes and find casino.exe.
2. Right click and select Create Dump.
3. Compress the resulting file and send it to us.
Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.
With best regards,
Documents E-mail: email@example.com
Free Phone: +1-888-201-5684
UK Free Phone: +0-800-066-4320
International Phone: +63-2-756-7927