Titanpoker is a scam...or maybe I should pay closer attention to the TOC

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skippyjonnyo

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Hi all, I'm new here and I'm here with a purpose. I have recently been scammed by Titanpoker and would like to bring it to everyone's attention.

I have been playing on Titan Poker for about a year now. I have almost exclusively been playing the Rio jackpot games. In this jackpot game, you play a $25 six-seat sit'n'go and and if you win 6 games in a row, you win the progressive jackpot.

After nearly a year of play, I won 3 in a row 10 times, 4 in a row 3 times, 5 in a row once and I finally won 6 in a row on August 29th, 2010. At this time, the progressive jackpot was at $65K. Just last week, after a month of investigation and asking me for my passport, drivers licence and a bill to provide proof of address to verify my identity, they told me that my claim to the Rio Jackpot had been denied per their terms and conditions. In short, they accused me of collusion and would not pay out.

I couldn't believe it! What's worse is I have absolutely no recourse. They are registered through Anitgua and Barbuda (http://www.titanpoker.com/termsofuse.html) and as such are not subject to any legal remedies for not complying with the terms of their own contract with their players.

I asked them to provide proof of the collusion they accused me of. They completely dismissed my request.

Also, once a jackpot is won, the jackpot is reduced back to $25K and increases by $10K per week. After I won (and they didn't pay), the jackpot was reduced to $25K the next day and did NOT go back to the $65K it was on August 29th, 2010 after they concluded their "investigation" and decided not to pay out. Feel free to check the history on titanpoker.com and ask them who it was that one the jackpot on August 29th, which caused them to reduce the jackpot to $25K on August 30th. No one won it yet they reduced the jackpot down to $25K.

Titan poker is a scam. I love the look and feel of the site and loved the jackpot game too. But trust me or do your own investigation and you'll come to the same result: Titan poker is a scam! Don't waste your time
 
Poker Orifice

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What's your screename on Titan?

Why did you join this forum? (just curious)
 
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skippyjonnyo

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My screen name on Titan was "King0fp0ker78". Why do you ask?

I joined this forum to warn others about Titanpoker.com
 
Egon Towst

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Titan is one of the main portals on the Ipoker Network, which is the fourth largest in the world and long established. It`s extremely doubtful that they are dishonest, and the sum of money in dispute would not be particularly important to a company of that size.

You are new here. We don`t know you. Why should we believe you ?
 
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skippyjonnyo

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Also, once a jackpot is won, the jackpot is reduced back to $25K and increases by $10K per week. After I won (and they didn't pay), the jackpot was reduced to $25K the next day and did NOT go back to the $65K it was on August 29th, 2010 after they concluded their "investigation" and decided not to pay out. Feel free to check the history on TitanPoker.com and ask them who it was that one the jackpot on August 29th, which caused them to reduce the jackpot to $25K on August 30th. No one won it yet they reduced the jackpot down to $25K.

You are new here. We don`t know you. Why should we believe you ?

You shouldn't simply believe me. I have indicated how you may verify what I have said, if you choose to.
 
Poof

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Big pokersites to no generally accuse people of collusion and conduct and investigation and hold winnings if there is no merit to it.
What did you do?
Were you and a friend playing at tables together?
Do you have more than one account there?
 
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eamesy4980

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This guy is correct. My friend did exactly the same. He played these sit n go jackpots. At lesser levels. Think was 1 table 9 players and 5 doll 50. He won the required amount in a row after years of playing them and losing money. He finally won the jackpot was a lot lower than 65k but still they refused to pay it. I read the emails as he asked me what he could do. He doesnt collude nor does he cheat in any way. Just a way of them saving a lot of money. Doesnt matter how big a network they are whats better losing 1 player and a bit of rake or saving hundreds and thousands by not paying out. They are a scam and should be shut down. But thats the problem with life you cant do anything against big business you have no voice nor leg to stand on. Theyl just pretend you cheated then go to section of their terms and conditions which states about collusion. simple way stopping paying out. Use the jackpot to get people play them then dont pay out. Should be on the real hussle.
 
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Pokertron3000

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The reason people are skeptical about such claims is that in the past many people have complained about a site scamming them only to find out a few posts/pages later that the person who has been "scammed" has actually broke the t&cs, also usally it people with no posting history so we have no knowledge of who they are.

I dont play at Titan and even if you did break the t&cs its really dodgy that they reset the jackpot anyway which makes me think if they would do that maybe they would do something like not pay out.
 
wolfie

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i play titan since i started playing online !
won some jackpots and even a special event ticket (ept)
i got them all, it took some time to verify my credentials and my game play,
but they paid out !
 
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i play titan since i started playing online !
won some jackpots and even a special event ticket (ept)
i got them all, it took some time to verify my credentials and my game play,
but they paid out !

Yeah I havnt really seen anybody complain about em before and as Egon said they part of one of the largest poker platforms so something seems off.....
 
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skippyjonnyo

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I was playing in a $27 sit'n'go on another poker site a couple weeks ago and folded QQ in early position. Why? Completely by accident. My mouse stuck and I clicked "fold' instead of "raise". It turns out that another guy had AA and went all in against A9 preflop. That definitely looks like collusion!! But it was an accident and for a very small pot. If it had been during the last game of a Rio 6 in a row game, that could have cost someone the jackpot.

I've been playing online poker for about a year and have folded AA, KK or QQ preflop probably three or four times simply because I missed my hand or was away from my computer. I bet we've all been there.

I do not contend that Titan poker does not pay out jackpots. They simply could not get away with NEVER paying a jackpot. My issue is that for the people like me who run into an unfortunate set of circumstances (I've since learned that a couple of the people in my final games had only been playing a couple days), their jackpot claim is denied with no proof, just suspicion and there's nothing that can be done to reverse their decision.

I won 6 in a row according to Titan's T&C's. The burden of proof is on them. They have not supplied any corroborating evidence for their decision and cannot prove anything because there's nothing to prove. They have cheated me out of $65K and may do the same to others who have legitimately won their jackpot in accordance with their T&C's. I have a moral obligation to share this information with others and I will continue to do so.

Also, the fact that they did not re-raise the jackpot back to $65K after they denied paying me out is easily verifiable by any of you and by itself, speaks to the corruption of this organization.

Titanpoker and all other ipoker sites are scamming their players. Take your money out and put it into a real site.
 
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only_bridge

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Titan should definetly change their jackpot system so it doesnt advocate colluding.
Having said that I dont think they are intentionally trying to scam anyone, but from my point of view this jackpot is not their smartest move...

If I were you I would write to the i-poker network and complain about this jackpot. Doubt it will help though, as they probably wont understand how bad it works.
 
the lab man

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did they close your Account and confiscate monies?
 
Debi

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poker sites in general do not say there is collusion based on a single incident. Also they can tell if you fold because you are away because you will be sitting out or will time out.

Did you know any of the other people in that sng? (for example the guy who had AA).
 
Tammy

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From Titan's website (I've bolded that parts that may have tripped you up?):

Rio - Jackpot Sit 'n' Go

Rio - Jackpot Sit 'n' Go - Terms and Conditions

Titan Poker will pay a $25,000 Jackpot Prize to the winner of six consecutive $20+$3.50 "Rio - Jackpot Sit 'N' Go" tournaments. Titan Poker will also award a $300 prize to a player who finished in either 1st or 2nd place in six consecutive - Jackpot Sit 'N' Go" tournaments. These prizes will be awarded according to the following terms and conditions:

1. Players who have won six consecutive 6-player "Rio - Jackpot Sit 'N' Go" tournaments with a buy-in of $20+$3.50 will write to the Titan Poker support team at support@titanpoker.com for verification, providing details and dates of the tournaments, within 48 hours of the final consecutive tournament.

2. Players who came in second or first place in six consecutive 6-player "Rio - Jackpot Sit 'N' Go" tournaments with a buy-in of $20+$3.50 will write to the Titan Poker support team at support@titanpoker.com for verification, providing details and dates of the tournaments.

3. The jackpot prizes are awarded for a player's winning six consecutive "Rio - Jackpot Sit 'N' Go" tournaments, even if the tournaments were not all played on the same date, and even if the player played in other ring games or tournaments between them. The six consecutive "Rio - Jackpot Sit 'N' Go" tournaments must be played within a 14-day period.

4. Tournaments are considered as consecutive for the purposes of this promotion if their starting times are consecutive.

5. The Rio Jackpot Sit 'N' Go Tournament carries an initial prize fund of $25,000. The jackpot will increase by $10,000 per week until the grand prize is won. Once a player has won 6 consecutive tournaments and has claimed the grand prize, the prize sum will automatically be reset to $25,000, without prior notice.

6. The Jackpot prize will be paid only after the consecutive winning games have been checked for any signs of collusive play.

7. Six consecutive Sit 'N' Go tournaments with the same 6 players will not be eligible for this promotion.

8. Players from the same IP address, or from the same household, are not eligible to enter the same Sit 'N' Go tournament for purposes of this promotion.

9.If a tournament is interrupted due to a server problem it will be settled as per our regular interruption policy. For the purpose of the Jackpot this tournament will be considered not to have run. It will not count towards a player's consecutive wins but neither will it count as a losing tournament in a player's sequence.

10. A player found trying to enter with more than one account into a Sit 'N' Go tournament will not be eligible for this promotion.

11. The use of offensive language at the Sit 'N' Go tournament will disqualify a player from winning a Jackpot prize.

12. Any player found colluding during the course of a Sit 'N' Go tournament in order to win the Jackpot prize will be disqualified and his account will be frozen.

13. Any player found to be "soft playing" in order to allow another player to win during the course of a Sit 'N' Go tournament will have his account frozen.

14. Any withdrawals made on any winnings of the Jackpot prize are subject to Titan Poker's standard withdrawal procedure and collusion check.

15. A single SNG jackpot tournament can be used to claim only one jackpot (either winning combination or consolation combination). Once the jackpot has cleared, that tournament cannot be used for any future claims.

16. All decisions made by the Titan Poker management are final.

17. Titan Poker has the right to stop this promotion, or change its conditions at any time.

___________

For #10, I'm thinking that if you were to have a second account (even if you didn't play them both in the Rio's at the same time), it would be found out and that would also be grounds for forfeiting your prize, since no site I know of allows more than on account per player. Not sure if this is the case with you though.
 
Poker Orifice

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i play titan since i started playing online !
won some jackpots and even a special event ticket (ept)
i got them all, it took some time to verify my credentials and my game play,
but they paid out !


with the screename 'oldgreywolf12' ????
 
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Aldito

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11. The use of offensive language at the Sit 'N' Go tournament will disqualify a player from winning a Jackpot prize.

Lol. Can't think of a sh1tter reason to not win $50k
 
Tammy

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I know! Now wouldn't THAT suck? :p
 
Robd3k

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I don't play on Titan Poker but I don't see a reason why they would try to scam you? You have to understand that it is very risky having an SNG jackpot like they have because it can be beat with collusion and therefore they must investigate every jackpot win thoroughly. Perhaps you weren't colluding and they made a mistake, but do realize they aren't doing this just to screw you over. They make a ton of money as it is 65k is nothing to them.
 
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Yep! skippyjonnyo you are indeed correct about Titan Poker being a TOTAL SCAM! Though I had read this thread (and others) before signing up, and funding an account with Titan Poker I didn't trust the info, and so I have only myself to blame. I made two deposits on the site. The first was for $106.00 (which I lost promptly after a few thousand hands), and the second deposit was for $292.53 (which I took up to $345ish at my peak, and then down to $155). All-in-all I played about 22,000 hands on the site, and logged all hands using Poker Tracker 3. Problems arose when I tried to cash out funds. I have attached a link to the entire Poker Tracker 3 database (containing all 22,000 hands from Titan Poker, and some Poker Tracker reports for anyone interested ...a few thousand hands from my first few sessions were deleted because I didn't back them up before re-installing the Poker Tracker Beta).

Okay, so when I tried cashing out my remaining $155. I started receiving weird emails from this scam of a company soon after. In the most recent one they say that I must either provide them in-depth bio data, and proof that I am who I am. So I am like, "send me a check instead." They reply by saying that I must make ANOTHER manual withdrawal request. So I am like, "whatever. fine." I log into the software and try the check withdrawal option, and get an error message saying, "you cannot withdraw less than $200.00." I've attached a screen cap below. So now there is basically no way for me to get those remaining funds back.


2ro742t.jpg



Btw, their "random number generator" is NOT so "random" either. Poker Tracker made it obvious that I was being dealt far larger poor hands than expected, and suffered many bad beats. I'm sure people will claim that I "don't have a large enough sample size", so I am including my entire database for anyone who wants to crunch numbers. The figures SHOULD be SOMEWHAT CLOSE for a 22,000 hand sample to statisics found here:
http://people.math.sfu.ca/~alspach/comp20/ ...but they're NOT! Inintially I played fairly tight aggressive (only about 12% of hands were VPIP'ed). After I crossed 12,000 hands I started playing loose-aggressive.

The good people at Poker Tracker 3 DID hold up their end of the deal, and gave me a free registeration code for their software after I clocked 600 "Titan Points".


Download my Poker Tracker database, transaction history, and statiscal probabilities of the hands I was dealt at Titan Poker here:


http://www.megaupload.com/?d=6RQUX2KN


-or here-


http://www.fileserve.com/file/Wg58apv/Titan Poker Database & Excel Analysis.zip



Here are the emails without lengthy mime headers ...for some reason the timestamps on these emails are incorrect (might be server times conflicting). All but the first one were sent, and recieved today:


=============================

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Email #1
-------------


TTR141907602: your withdrawal

Hide Details

FROM:


Titan Finance Team


TO:


[name omitted]


Message flagged

Thursday, November 24, 2011 8:24:18 PM
Dear [name omitted],


Thank you for choosing Titan.


We have received your withdrawal request for the total amount of CAD155.10.


Please be advised that your transaction request code is: 6281748.


Please note that we will attempt to process your withdrawal through the payment method you requested. However, this is not a guarantee. At the discretion of Titan, your withdrawal maybe processed through another payment method, as deemed necessary. In addition, the currency may also differ from that of your Titan account due to regional differences of the banks we deal with.


Please be advised that withdrawal requests are processed 24 to 48 hours following the request date, as per our Withdrawal Policy. Your withdrawal request will be displayed in the Cashier in the "Pending Withdrawals" section until the day it is processed.


Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking

regulations.

Sincerely,


Titan Finance Team


_____________________________________________________________________

With any problems or concerns, please do not hesitate to contact our support teams:
Poker: https://www.cardschat.com/rd.php?de...p?dest=http://www.titanpoker.com/support.html
Sportsbook: http://www.titanbet.com/support.html

-------------

Email #2
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TTR141907602: your withdrawal

Hide Details

FROM:


Titan Finance Team


TO:


[name omitted]


Message flagged

Friday, November 25, 2011 2:24:21 AM
Dear [name omitted],

Your withdrawal request for the total amount of CAD155.10 is currently being reviewed. As part of our security process, we require a valid photo identification (e.g. passport or driving license).


The ID must display the following:


• Photo

• First and last name
• Billing address as registered in the account
• Birth date
• Expiration date (if one is not present on the document please specify)
• Signature

In the event that the address present on your identification document differs from the address registered in your account, you will need to provide us with a utility bill or a bank statement displaying the registered address.


The document must display the following:


• full name and the address as registered in your account

• Company logo (displayed clearly)
• Date (within a three(3) month period)

Additionally, the documents sent must be:


• clear and legible

• a full document showing all corners (letters, pay slips/stubs, folded paper, envelopes and partial sections are unacceptable)
• in either jpeg, adobe, tiff file formats
• less than 1MB (if sent as an e-mail attachment).

We suggest that the documents are sent as e-mail attachments to
docs@titanpoker.com by scanning them or photographing them with a digital camera.


Please enclose your username when sending your documents to assist us in locating your account.


In the event that we do not receive the requested documents within 10 days, the amount of your withdrawal request will be returned to your account balance until you have complied with the aforementioned request.


Sincerely,


Titan Finance Team


_____________________________________________________________________

With any problems or concerns, please do not hesitate to contact our support teams:
Poker: https://www.cardschat.com/rd.php?de...p?dest=http://www.titanpoker.com/support.html
Sportsbook: http://www.titanbet.com/support.html


-------------

Email #3
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Re: TTR141907602: your withdrawal

Hide Details

FROM:


[name omitted]


TO:


Titan Finance Team


Message flagged

Friday, November 25, 2011 11:29:19 AM


This sounds like a RIDICULOUS demand. Send me a check instead.

-------------

Email #4
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RE: Re: TTR141907602: your withdrawal - Ticket Number: #2821036

Hide Details

FROM:


Support | Titan Poker


TO:


@yahoo.com


Message flagged

Friday, November 25, 2011 12:28:08 PM
Dear [name omitted],

This is Maijie from the Titan Poker Support Team.


We understand your uncertainty to send the documents. Rest assured that what we are requesting from you is legal and within what is prescribed by our poker room regardless of the payment method that you will use.


We employ such security procedures at our poker site for the safety and security of both, you, the player and the poker site, as a whole. In addition, it is quite a common practice for online gaming sites to request documents from players at some point of their membership.


We definitely treat all our players' personal information with strict confidentiality. Rest assured that you will no longer be required to send the same documents once we received a legible copy.


If you want to withdraw via PaperCheck, you can cancel your withdrawal then request for another one.


Your cooperation and understanding is highly appreciated.


Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.


With best regards,


Titan Poker


E-mail:
Support@TitanPoker.com
Documents E-mail: docs@titanpoker.com


Canada Free Phone: +1-888-201-5684

UK Free Phone: +0-800-066-4320
International Phone: +63-2-756-7927


https://www.cardschat.com/rd.php?de...at.com/rd.php?dest=http://www.titanpoker.com/


This communication contains information which is privileged and confidential

and is exclusively intended only for the individual or entity named above
(recipient(s)). If you are not the intended recipient(s) or the person
responsible for delivering it to the intended recipient(s), you are hereby
notified that any review, disclosure, dissemination, distribution or
reproduction of this communication message in any way or act is prohibited. If
you receive this communication by mistake please notify the sender immediately
and then destroy any copies of it. Please note that the sender monitors
e-mails sent or received. Thank you.
<=== 4828-EISZ-6752 ===>
<=== 0f2573f5 ===>

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Email #5
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Re: Re: TTR141907602: your withdrawal - Ticket Number: #2821036

Hide Details

FROM:


[name omitted]


TO:


Support | Titan Poker


Message flagged

Friday, November 25, 2011 12:32:27 PM

I'm fine with receiving a check. Please cancel my existing request, and send me a paper check via regular mail instead.

-[name omitted]


-------------

Email #6
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RE: Re: TTR141907602: your withdrawal - Ticket Number: #2821036

Hide Details

FROM:


Support | Titan Poker


TO:


@yahoo.com


Message flagged

Friday, November 25, 2011 2:37:45 PM
Dear [name omitted],

This is CJ from the Titan Poker Support Team.


We have canceled your withdrawal as requested.


You may submit a new withdrawal request and choose PaperCheck as the withdrawal method. Your cooperation is most appreciated.


Should you have any questions or concerns, please do not hesitate to contact the Titan Poker Support Team. We are available 24 Hours a day, 7 days a week.


With best regards,


Titan Poker


E-mail:
Support@TitanPoker.com
Documents E-mail: docs@titanpoker.com


Canada Free Phone: +1-888-201-5684

UK Free Phone: +0-800-066-4320
International Phone: +63-2-756-7927


https://www.cardschat.com/rd.php?de...at.com/rd.php?dest=http://www.titanpoker.com/


This communication contains information which is privileged and confidential

and is exclusively intended only for the individual or entity named above
(recipient(s)). If you are not the intended recipient(s) or the person
responsible for delivering it to the intended recipient(s), you are hereby
notified that any review, disclosure, dissemination, distribution or
reproduction of this communication message in any way or act is prohibited. If
you receive this communication by mistake please notify the sender immediately
and then destroy any copies of it. Please note that the sender monitors
e-mails sent or received. Thank you.
<=== 4828-EISZ-6752 ===>
<=== 0f2573f5 ===>

-------------

Email #7
-------------


Re: Re: TTR141907602: your withdrawal - Ticket Number: #2821036

Hide Details

FROM:


[name omitted]


TO:


Support | Titan Poker


Message flagged

Friday, November 25, 2011 2:41:20 PM

Your software is giving me an error message saying that I cannot withdraw less than $200.00 via a paper check! Why are you folks being so WEIRD about such a small withdrawal??? I would like my funds BACK please!


==============================

I have not heard back from them yet. I will keep you folks updated as to if I DO (miraculously) receive my money back, or not. Regardless, BEWARE of this site! They are a COMPLETE SCAM! I am lucky I only made small deposits, but feel for people whom have forked over much larger sums. They probably ate up all the money like Full Tilt. PONZI SCHEMES!
 
Last edited:
F4STFORW4RD

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They probably ate up all the money like Full Tilt. PONZI SCHEMES!
That's a bit OTT and actually quite ridiculous, but we have had some problems with Titan in this household, too. Seems as if they don't like people signing up via the CC link and to keep winning money in the monthly $1,000 freeroll. Suddenly we found that our IP address had been blocked... :p
 
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TheyGotMe

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That's a bit OTT and actually quite ridiculous, but we have had some problems with Titan in this household, too. Seems as if they don't like people signing up via the CC link and to keep winning money in the monthly $1,000 freeroll. Suddenly we found that our IP address had been blocked... :p

WHAT?? Do you mean to imply some sort of scam on MY part? I don't get your comment. Btw, when I made my first deposit, and lost 90% of it I attempted making a withdrawal at that point too - just to see if the site would even let me - and I recall perfectly that time I got an error message saying, "you cannot withdraw less than $20 via paper check." All off a sudden they seem to have increased their minimum withdrawal limit to $200??? That makes NO SENSE! And I have NOT been "banned" by this site. I just want my remaining funds back. I have included my entire Poker Tracker data base if you want to check up.
 
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TheyGotMe

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That's a bit OTT and actually quite ridiculous, but we have had some problems with Titan in this household, too. Seems as if they don't like people signing up via the CC link and to keep winning money in the monthly $1,000 freeroll. Suddenly we found that our IP address had been blocked... :p

Perhaps you meant players trying to register for some sort of bonus through your message boards? I wouldn't be surprised if such players, or your site was banned from Titan Poker - as it is OBVIOUS now that they are a COMPLETE SCAM!
 
F4STFORW4RD

F4STFORW4RD

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Perhaps you meant players trying to register for some sort of bonus through your message boards? I wouldn't be surprised if such players, or your site was banned from Titan Poker - as it is OBVIOUS now that they are a COMPLETE SCAM!
I meant that by making such exaggerated and ludicrous claims you undermine any tiny amount of credibility that somebody with 3 posts might otherwise have. To call it a ponzi scheme is ridiculous. If you said that some things they do are not very professional then you might have sounded like a sensible person.
 
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