Originally Posted by cheaptrix
just think it's possible the software is set up to close accounts after X months.
Yes, that is how some of them are set up. I did contact support in both cases. I don`t recall what Interpoker said (it was a while ago). PokerTime just said that was their policy and it couldn`t be changed.
They claimed that all the money in my account was bonus and therefore I couldn`t keep it if I wasn`t going to play there regularly. I knew that wasn`t true - I have spreadsheets recording every transaction on every one of my accounts, so I asked them to double-check, but they still came back with the same excuse. So, I have uninstalled it. Not worth my time to argue.