L
Louismax
Rising Star
Bronze Level
Hi. I complained to my VIP account manager (of one of the big poker sites) that I didn't by the rng policy as I had lost a lot of money over what seemed unbelievable, near impOssible flops against me - near obvious card rigging. He sent me an e-mail in return saying " I have been into the engine room and flicked a switch so things should now go in your favour". I was gobsmacked! What he is basically admitting is that they obviously control more than we think for their important customers. Who do I complain to about this? This is against the rules right? Can I get my losses back because of this?? I feel that my thousands of losses is due to them looking after others over me? Any advice on what I could do would be really appreciated guys.