I've hit a problem with my frozen Pokerstars
account and would appreciate any advice.
A few months back my account was frozen when I logged on on a friends PC. In doing so I reset my (forgotten) password and changed my email address. Stars froze my account and asked for ID info to unfreeze it. I didn't have it available at the time and wasn't using them much so it wasn't until six weeks later that I sent a copy of my passport as they had requested. That was 3 weeks ago during which time I have emailed 3 times and just received a generic 'it has been passed to a specialist' etc.
So, do any of you guys know how I might proceed? Is there a number I can call or an email address other than 'firstname.lastname@example.org' that might get things moving. There's $500 or so in my account which would come in handy and it is just looking all a bit fishy.
Many thanks in advance - Martin.