D
dpucciarelli
Enthusiast
Silver Level
Hi there. Yesterday I received an e/mail that said that a withdrawal of all my funds has been requested to a skrill account which is not mine.Luckily, I could cancel it from the cashier and I send an email to support in order to give some explanations about what had happened. I was constantly checking my account to see if everything was OK and it was. All the money in the cashier. I had no answer up to 14 hours later. Today, when i woke up i received an email from support telling me that my account was freezed since it was hacked by password commitment. They told me that, practically, it was my fault since my password was weak or i have shared it somewhere. I do NOT share my account and nobody has my details. Also, nobody has access to my account except me. They also told me that they would not take action with the lost of my bankroll. This is the part that scares me the most since all the money was in the cashier after i cancel the withdrawal. I have send them a picture of me holding the ID in order to verificate my account again and so they could give me a new password and PIN. It has been 5 hours since I have send them the email and I have no reply yet. Did I lost all my money???? I cant acces my account since they have frozen it. Can anybody help me?
Regards
Daniel
Regards
Daniel