L
lammetje
Rising Star
Silver Level
I am so angry.......
I joined Sportsbook Poker on Saturday, deposited $100.00
Played a couple times, made $7.50 profit.
Yesterday, tried to log in 'Your account is suspended due to security reasons. Contact support'.
I contact support (I have done NOTHING wrong, btw).
Support tell me that my account is suspended for security reasons, they refuse to discuss why only that it was a 'manangement decision' - on a Sunday, yeah right.
I ask what can I do?
Support: Nothing, your account will remain closed.
So can I get my deposit back?
Sure, we will enter a ticket.
Several emails later:
Unfortunately, as explained to you on previous emails, your account has been disabled for security and verification purposes. We cannot disclose any details, other than this was a decision taken at Management level.
Regarding your deposit, very unfortunately the processor used for this transaction is not able to issue money back to Mastercards. We truly apologize for this inconvenience, however regrettably, we will be unable to enter into further correspondence pertaining to this matter.
So that's it?
They close my account
They will not tell me why
They will not refund MY money
They refuse to even discuss it?
WTF????
Does anyone have any ideas/advice for me?
I am a clean and honest player. Never any problems ever before.
I mean, $100 is not nothing, but it's not even about the money any more, I feel like I have been mugged and they stole my 100 bucks.
I have been very polite and even tried to ask them WHY they think I might have been a 'security issue'. I honestly have no idea. All I get is the same 2 replies re: the management decision and the inability for their credit card processor to refund me. All generic responses.
Thanks
I joined Sportsbook Poker on Saturday, deposited $100.00
Played a couple times, made $7.50 profit.
Yesterday, tried to log in 'Your account is suspended due to security reasons. Contact support'.
I contact support (I have done NOTHING wrong, btw).
Support tell me that my account is suspended for security reasons, they refuse to discuss why only that it was a 'manangement decision' - on a Sunday, yeah right.
I ask what can I do?
Support: Nothing, your account will remain closed.
So can I get my deposit back?
Sure, we will enter a ticket.
Several emails later:
Unfortunately, as explained to you on previous emails, your account has been disabled for security and verification purposes. We cannot disclose any details, other than this was a decision taken at Management level.
Regarding your deposit, very unfortunately the processor used for this transaction is not able to issue money back to Mastercards. We truly apologize for this inconvenience, however regrettably, we will be unable to enter into further correspondence pertaining to this matter.
So that's it?
They close my account
They will not tell me why
They will not refund MY money
They refuse to even discuss it?
WTF????
Does anyone have any ideas/advice for me?
I am a clean and honest player. Never any problems ever before.
I mean, $100 is not nothing, but it's not even about the money any more, I feel like I have been mugged and they stole my 100 bucks.
I have been very polite and even tried to ask them WHY they think I might have been a 'security issue'. I honestly have no idea. All I get is the same 2 replies re: the management decision and the inability for their credit card processor to refund me. All generic responses.
Thanks
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