Serious question about Carbon practices
Not so much a question, but this is very irritating and looking for either similar experiences or some piece of mind.
I usually play on Bovada
but decided to try out Carbon. So I signed up and deposited some money. Things were going well, but then only two (2) days after my deposit I go to log on and it said my account has been suspended due to security reasons. Ok, so I call the support number found on the message that pops up when I try to log into my account on the Carbon site, only to be Told by the rep that they don't deal with the Carbon Poker
accounts. Wait what!?!? That's the number they said to call to inquire about my locked account. So that's odd.
So I try the Carbon live chat only to be told it was a security issue and they didn't know any info about it. Wtf.
So after a few support emails I'm finally told I need to send a scanned copy of my ID and debit card used with my name on it. So I did as I was asked. After hearing nothing I decided to do a follow up email. I was told it would take no longer than 48 hours to verify my documents. Well it's WELL past the 48 hour mark by days and still locked out of my account.
It takes a lot of trust to deposit money into an online thing, for me at least, and to now have this happen? For one, I don't understand why they need to deactivate someone's account and deny them access to their money, when they could easily do the verifying without suspending the account. If there was a problem with the verification then I would completely understand a lockout.
Has anyone else come across this? Have I been scammed? Or is this Normal practice? I didn't have to go through this with Bovada at all. Do I need to take legal action?
Thank you for any advice or input
PS - I am a US player if that makes a difference