J
Jayyeah
Rising Star
Bronze Level
Hi, to cut a short story short I was withdrawing funds I won on pokerstars. They then revoked my withdrawal and deposit privileges, and emailed me stating my account is undergoing a ‘routine security investigation’ and to contact security@starsaccount.uk for information how to bypass it. They already sent me an email stating I would need to send proof of address and my passport (I had already sent my passport). I sent a picture of my bank statement with proof of address and waited. I had to contact them again before they responded, asking if it’d been verified. They replied stating they have confirmed my utility, and that I now need to send a picture of my bank card ending in ****!! And a full picture of my statement with my transactions (I only sent the top of the bank statement with address, bank logo, etc). Is this standard practice??