LOL... too funny.
I've written in to Titan Support, requesting that they cease having banners pop up on my screen while I'm playing a game on there. This last weekend I too had the 'live chat' window open up and at the time I was just about to toss a laptop out the window (was playing a half dozen tourneys at same time and my friend's laptop was really pissing me off). I responded quite differently than yourself, writing "Get the **** off of my computer screen... Now!!!" Pretty sure it wasn't 'Florence' though... I would've remembered him.