dino
10 cevapcici = 0 stress
Community Guide
well, just like title said, 2 days ago my PS account got hacked and they tried to withdraw money to some guy skrill account muxxy @ abv.bg
I canceled transaction in matter of few hrs after that, really glad I saw it on time, and contacted PS dept after which they froze my account.
They explained that it's not their foul, it has to be something on my end, which is not truth.
I changed my PS PW right away, but for security measurement they froze my account and I had to do some steps to re-enable my account, for which I comply.
But, what bothers me, I start reading about those security issues at PS, and since 2015 they had a bunch of hacked accounts, even from the pro's.
They always blame us, and they do not accept any responsibilities to admit they have some issue with lack of security on their end.
Take a look at the email I've got:
Thank you for your email.
Your account has been frozen as we have determined it was accessed from a foreign location without your knowledge. We have conducted a full investigation into your account and we believe that your password may have been compromised.
Our facts to support this are as follows:
The logins to your account show no failed attempts; whoever accessed your account knew your password perfectly.
Computer finger printing technology is utilized by our Security Team in order to determine which computer your account was accessed from. In this case, our investigation concludes that your account was accessed from a foreign computer in Poland where no logins were previously detected from. It is therefore possible that your password has been compromised.
With regards to the bankroll in your account, fortunately there was no loss as you canceled the fraudulent cashout attempt.
In order to reinstate your account with a new password and PIN, we would like to ask you to please:
1. Scan / reformat your computer and remove any virus or malwares detected
2. Change the password on your e-mail account.
3. Confirm that you have taken these steps.
4. Provide us with a clear digital photo of you holding your ID document (please make sure your equipment is clean from keyloggers before sending, to avoid compromising). Please make sure that your full name, date of birth and the expiry date of the document are clearly readable.
You can send this to security@starsaccount.eu
Finally, you may wish to visit the following link which offers suggestions on keeping your password secure and details about additional security features:
http://www.pokerstars.eu/poker/room/features/security/passwords/
http://www.pokerstars.eu/poker/room/features/security/token/
Your cooperation is appreciated.
Regards,
Antonino
Stars Security
just like the rest of the guys on the net, with same issue.
Let see how it will re-enable my account in next few days, so I can play again on the Stars, and get my money
Just a reminder to the rest of you out there, if you didn't secure your PS account, do so , unless you want to be in the same boat and have your account hacked.
Stay safe and secure.
Dino
I canceled transaction in matter of few hrs after that, really glad I saw it on time, and contacted PS dept after which they froze my account.
They explained that it's not their foul, it has to be something on my end, which is not truth.
I changed my PS PW right away, but for security measurement they froze my account and I had to do some steps to re-enable my account, for which I comply.
But, what bothers me, I start reading about those security issues at PS, and since 2015 they had a bunch of hacked accounts, even from the pro's.
They always blame us, and they do not accept any responsibilities to admit they have some issue with lack of security on their end.
Take a look at the email I've got:
Thank you for your email.
Your account has been frozen as we have determined it was accessed from a foreign location without your knowledge. We have conducted a full investigation into your account and we believe that your password may have been compromised.
Our facts to support this are as follows:
The logins to your account show no failed attempts; whoever accessed your account knew your password perfectly.
Computer finger printing technology is utilized by our Security Team in order to determine which computer your account was accessed from. In this case, our investigation concludes that your account was accessed from a foreign computer in Poland where no logins were previously detected from. It is therefore possible that your password has been compromised.
With regards to the bankroll in your account, fortunately there was no loss as you canceled the fraudulent cashout attempt.
In order to reinstate your account with a new password and PIN, we would like to ask you to please:
1. Scan / reformat your computer and remove any virus or malwares detected
2. Change the password on your e-mail account.
3. Confirm that you have taken these steps.
4. Provide us with a clear digital photo of you holding your ID document (please make sure your equipment is clean from keyloggers before sending, to avoid compromising). Please make sure that your full name, date of birth and the expiry date of the document are clearly readable.
You can send this to security@starsaccount.eu
Finally, you may wish to visit the following link which offers suggestions on keeping your password secure and details about additional security features:
http://www.pokerstars.eu/poker/room/features/security/passwords/
http://www.pokerstars.eu/poker/room/features/security/token/
Your cooperation is appreciated.
Regards,
Antonino
Stars Security
just like the rest of the guys on the net, with same issue.
Let see how it will re-enable my account in next few days, so I can play again on the Stars, and get my money
Just a reminder to the rest of you out there, if you didn't secure your PS account, do so , unless you want to be in the same boat and have your account hacked.
Stay safe and secure.
Dino