I had your same problem for about two weeks kept trying with all the browsers ie firefox safari chrome no luck kept getting errors the other day I tried ie no luck then I tried firefox and it worked hallelujah so I don't know if you keep trying is going to work for you in any case good luck by the way I called support and they weren't too helpful they told me to clean cache cookies disconnect firewall and antivirus get latest edition of java and flash player I did all that nothing worked ok good luck.......frank